Genesys Developer

Tekskills; Bengaluru; Hybrid; INR 4,200,000 - 6,200,000; Full time

Job summary

Tekskills is seeking a seasoned Genesys Developer to design, implement, and troubleshoot contact center solutions across on-premises and cloud environments. You will specialize in Genesys Cloud, Engage, NICE, and related tools, while collaborating with partners and vendors to deliver robust routing strategies and IVR scripting.

The role requires deep knowledge of Genesys Architect, IRD, Composer, and call flows, with strong coding skills in Java, Python, and JavaScript.

Qualifications

• 10+ years of development and implementation experience with contact center solutions on Premises and Cloud.
• Experience with Genesys Cloud, Engage, NICE, Cloud computing and containerization.
• Strong development experience with Genesys framework including IVR development, routing, strategy and reporting.

Responsibilities

• Strong and confident knowledge in Contact Center network topology.
• Coordinate with tech partners like Avaya, network partners and vendors.
• Knowledge in Siebel CRM Application Integration.
• Familiar with Agile methodologies and related processes.
• Experience with troubleshooting Genesys issues, analyzing logs and identifying root causes.

Skills

Genesys expertise

IVR development

Call flow debugging

Java

Python

JavaScript

Cloud computing

DevOps concepts

Tools

Genesys Cloud

NICE

AWS

Azure

Docker

Kubernetes

Siebel CRM

APIs/SDKs

Job description

Job Title: Genesys Developer

Location: PAN India (Hybrid)

• 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.
• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with Third-party applications and Systems.
• Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Working experience on Major Genesys and NICE platform upgrades.
• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
• Experience with call recording platforms (NICE, Genesys IR).
• Experience with Genesys Cloud APIs, SDKs and development tools.
• Knowledge on Genesys Cloud security features.
• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:

• Strong and confident knowledge in Contact Center network topology.
• Coordinate with other tech partners like Avaya, network partners and product vendors.
• Knowledge in Siebel CRM Application Integration.
• Familiar with Agile methodologies and related process.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies.
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Excellent problem-solving skills.Role & responsibilities