General Manager Operations

Total Group; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Total Group in Mumbai is seeking a General Manager Operations to lead end-to-end supply chain and logistics across multiple locations. You will optimize warehouse, transportation, distribution, and inventory control while driving cost efficiency and service quality.

The role requires a strong background in SCM with 12–18 years of leadership experience, a relevant degree, and MBA preferred. You will mentor teams, implement SOPs, and collaborate with sales, finance, and procurement to meet

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field; MBA preferred.
• 12–18 years of experience in shipping, logistics, 3PL, or SCM operations with leadership experience.

Responsibilities

• Lead overall SCM and logistics operations across multiple locations.
• Manage warehousing, transportation, distribution, and inventory control.
• Drive process improvements, productivity, and cost optimization initiatives.
• Monitor operational performance through MIS and data analysis.
• Develop and implement SOPs and best practices.
• Coordinate with sales, finance, procurement, and customer service teams.
• Ensure compliance with safety, quality, statutory, and company policies.
• Lead, mentor, and develop operations teams.
• Handle customer escalations and maintain strong client relationships.
• Manage budgets, vendor performance, and resource planning.

Education

Bachelor's degree in Supply Chain, Logistics, Business, or related field

MBA

Job description

Job Title

General Manager Operations

Job Summary

Responsible for leading end-to-end supply chain and logistics operations, ensuring efficient warehouse management, transportation, distribution, inventory control, and customer service while driving operational excellence, cost optimization, and business growth.

Key Responsibilities

• Lead overall SCM and logistics operations across multiple locations.
• Manage warehousing, transportation, distribution, and inventory control.
• Drive process improvements, productivity, and cost optimization initiatives.
• Monitor operational performance through MIS and data analysis.
• Develop and implement SOPs and best practices.
• Coordinate with sales, finance, procurement, and customer service teams.
• Ensure compliance with safety, quality, statutory, and company policies.
• Lead, mentor, and develop operations teams.
• Handle customer escalations and maintain strong client relationships.
• Manage budgets, vendor performance, and resource planning.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field (MBA preferred).
• 1218+ years of experience in shipping, logistics, 3PL, or SCM operations, including leadership experience.