Senior Manager - Operations

Total Group; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Total Group in Mumbai is seeking a Senior Manager Operations to lead day-to-day supply chain and logistics, overseeing warehouse and transportation, ensuring on-time order processing and adherence to SLAs.

You will drive process improvements, monitor KPIs and MIS, ensure safety and quality compliance, and motivate an operations team to meet cost targets and service levels.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
• 812+ years of experience in shipping, logistics, 3PL, or supply chain operations, including team management experience.

Responsibilities

• Oversee daily warehouse and transportation operations.
• Ensure timely order processing, dispatch, and delivery as per SLAs.
• Monitor inventory accuracy and warehouse productivity.
• Implement SOPs and drive process improvement initiatives.
• Coordinate with customers, vendors, and internal departments.
• Monitor operational KPIs and prepare MIS reports.
• Ensure compliance with safety, quality, and statutory requirements.
• Lead and develop operations teams to improve performance.
• Resolve operational issues and customer escalations.
• Support cost optimization and resource planning initiatives.

Skills

People management

Operations management

Education

Bachelor's degree in Supply Chain, Logistics, Business, or a related field

Job description

Job Title

Senior Manager Operations

Job Summary

Responsible for managing day-to-day supply chain and logistics operations, ensuring efficient warehouse, transportation, and distribution activities while meeting customer service levels, operational KPIs, and cost targets.

Key Responsibilities

• Oversee daily warehouse and transportation operations.
• Ensure timely order processing, dispatch, and delivery as per SLAs.
• Monitor inventory accuracy and warehouse productivity.
• Implement SOPs and drive process improvement initiatives.
• Coordinate with customers, vendors, and internal departments.
• Monitor operational KPIs and prepare MIS reports.
• Ensure compliance with safety, quality, and statutory requirements.
• Lead and develop operations teams to improve performance.
• Resolve operational issues and customer escalations.
• Support cost optimization and resource planning initiatives.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
• 812+ years of experience in shipping, logistics, 3PL, or supply chain operations, including team management experience.