Front Office Staff

Drlogy; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Drlogy is seeking a Front Office Staff member to manage patient registration and appointment coordination at MGM New Bombay Hospital, Navi Mumbai. This role involves welcoming patients, handling enquiries, and ensuring smooth front desk activities.

The ideal candidate should possess a graduate qualification and have 2 to 5 years of relevant experience. This position requires excellent communication skills, and the ability to work effectively in a fast-paced environment while maintaining professionalism.

Qualifications

• 2–5 years of experience in a front office or customer service role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Handle patient registration and appointment coordination.
• Provide information to patients regarding hospital processes.
• Maintain smooth front office operations and ensure patient satisfaction.

Skills

Professional communication

Customer service

Appointment scheduling

Education

Graduate qualification preferred

Job description

The Front Office Staff will handle patient registration, appointment coordination, reception management, enquiry handling, patient guidance, and front desk documentation at MGM New Bombay Hospital, Navi Mumbai. This requires graduate qualification preferred with 2–5 years of experience.

• Welcome patients, attendants, visitors, and guests professionally.
• Handle registration, appointment booking, OPD coordination, and enquiries.
• Provide information about doctors, departments, timings, and hospital process flow.
• Coordinate with OPD, billing, diagnostics, nursing, and admission teams.
• Maintain registration records, appointment schedules, and enquiry logs.
• Guide patients for consultation, investigation, billing, and reports.
• Escalate complaints or service delays to seniors.
• Ensure smooth and patient-friendly front office operations.