Tele-calling Operator

Drlogy; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Drlogy is seeking a Tele-calling Operator to manage patient calls, appointments, and enquiries at MGM New Bombay Hospital, Navi Mumbai. The ideal candidate should have a graduate qualification and 2 to 5 years of experience in a similar role.

The role involves coordinating with various teams, handling call records, and ensuring patient-friendly communication. Exceptional communication skills and customer service are essential for this position.

Qualifications

• 2-5 years of experience in tele-calling or customer service.
• Proven ability to handle calls and manage patient interactions.
• Strong organizational and record-keeping skills.

Responsibilities

• Answer inbound calls and respond to patient enquiries politely.
• Book appointments and provide information about doctors.
• Make follow-up calls for feedback and service reminders.
• Coordinate with front office and patient care teams.

Skills

Communication Skills

Customer Service

Problem Solving

Education

Graduate qualification preferred

Job description

The Tele-calling Operator will handle patient calls, appointment booking, enquiry follow-up, service guidance, feedback calls, and communication support at MGM New Bombay Hospital, Navi Mumbai. This requires graduate qualification preferred with 2–5 years of experience.

• Answer inbound calls and respond to patient enquiries politely.
• Book appointments and provide information about doctors, timings, and departments.
• Make follow-up calls for appointments, reports, feedback, and service reminders.
• Maintain call records, enquiry trackers, appointment logs, and daily reports.
• Coordinate with front office, OPD, billing, diagnostics, and patient care teams.
• Handle patient queries and upscale unresolved issues to seniors.
• Maintain confidentiality of patient information.
• Support smooth and patient-friendly communication services.