Front Office Executive

Apollo Health and Lifestyle (AHLL); Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

Apollo Health and Lifestyle (AHLL) is seeking a Receptionist in Gurugram. The role involves welcoming customers with a Namaste culture, managing appointments, and handling customer relations for health checks.

Ideal candidates should have a minimum of 1 year of experience in a clinic/hospital environment and excel in front office duties. Strong communication skills are essential for this position.

Qualifications

• Minimum 1 year of experience required in Clinic/Hospital.
• Experience in front office/receptionist activities required.

Responsibilities

• Welcome the customer with Namaste culture.
• Answer phone calls with a sense of obligation and Namaste culture.
• Maintain appointment registers for patients and corporate clients.
• Generate and dispatch medical reports to clients.
• Maintain bills related to basic amenities.
• Manage all customer relation activities.
• Register and bill customers.
• Maintain records of patients.
• Educate customers on Edoc, PHR, appointments, and report viewing through the internet.
• Take feedback from customers through CMS portal and coordinate report pickups.
• Handle overflow of customers from the Billing Desk.
• Resolve customer queries/complaints at their level or escalate to the appropriate department.
• Convert walk-in customers for Health Checks.

Skills

Good communication

Job description

. Role & responsibilities

• Welcome the customer with Namaste culture.
• Answering the phone calls with the sense of obligation and with Namaste culture.
• Maintenance of appointments registers of patients and corporate clients
• Generating and Dispatching medical reports to the clients
• Maintaining bills related to basic amenities
• Handles and manages all customer relation activities
• Registration and Billing of Customers
• Maintaining the record of the patients
• To educate customer on Edoc. , PHR, appointments, report viewing through internet.
• Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
• Handling over flow of customer from Billing Desk.
• In case customer has any queries/ complaint same needs to be resolved at their level, if not then escalte it to appropriate department.
• Convert walk-in customers for Health Checks.

Preferred candidate profile

Min 1 year exp required in Clinic/Hospital

Front office / receptionist activities exp required

Good communication