Front Office Receptionist (Hotel & Resort)

AMS Human Resources; Mumbai; On-site; INR 260,000 - 420,000; Full time

Job summary

AMS Human Resources in Mumbai is seeking a polished Front Office Receptionist to be the first point of contact for guests at our resort. You will welcome guests, manage check-in and check-out, handle reservations, billing in the PMS, respond to inquiries, and coordinate with housekeeping, F&B and other teams to ensure a seamless guest experience.

The role requires 6 months to 2 years front desk experience, excellent English communication, and proficiency in MS Office.

Qualifications

• Polished guest-facing professional with strong English communication.
• Experience or familiarity with front desk roles in hotels/resorts is preferred.
• Proficiency in MS Office; knowledge of PMS systems is advantageous.

Responsibilities

• Welcome guests warmly and manage efficient check-in and check-out processes.
• Handle reservations, modifications, cancellations, and pre-arrival preparations.
• Maintain accurate guest records and billing information in the PMS.
• Respond to guest inquiries via phone, email, and in person with accurate information.
• Process payments, cash-handling, and end-of-shift reconciliations accurately.
• Upsell rooms, dining, and resort services to enhance guest experience and revenue.
• Coordinate with housekeeping, maintenance, F&B, and other teams to fulfill guest requests.
• Maintain a clean, organized reception area.
• Follow resort policies, safety standards, and service protocols.
• Handle guest complaints professionally and escalate when necessary.

Skills

Guest handling

Communication

Multitasking

Shift work

Reservations & PMS

Billing & payments

Education

10+2 / Graduate in Hospitality/Tourism (preferred)

Tools

MS Office

Excel

Tally (advantageous)

Job description

Role & responsibilities

• Welcome guests warmly and manage efficient check-in and check-out processes.


• Handle reservations, modifications, cancellations, and pre-arrival preparations.


• Maintain accurate guest records and billing information in the Property Management System (PMS).


• Respond to guest inquiries via phone, email, and in person with accurate information on resort services, rates, amenities, and local attractions.


• Process payments, cash-handling, and end-of-shift reconciliations accurately.


• Upsell rooms, dining, and other resort services to enhance guest experience and revenue.


• Coordinate with housekeeping, maintenance, F&B, and other teams to fulfill guest requests and special needs.


• Maintain a clean, organized, and welcoming reception area.


• Follow resort policies, safety standards, and service protocols consistently.


• Handle guest complaints professionally and escalates when necessary.

Preferred candidate profile

• Looking for a polished, guest-centric Front Office Receptionist to be the first point of contact for our visitors and a key ambassador of our brand.


• 6 months to 2+ years of front desk/hotel reception experience.


• Excellent communication and guest-handling skills.


• Comfort with reservations, billing, and PMS tools.

Qualifications & Skills:

• 10+2 / Graduate in Hospitality, Tourism, or related field (preferred).


• 6 months to 2 years of experience in a front office/reception role in a hotel or resort.


• Strong communication skills in English; additional local languages are a plus.


• Proficiency in MS Office; experience with excel, accounting tools, Tally is advantageous.


• Excellent interpersonal skills, grooming, and a service-oriented attitude.


• Ability to multitask, stay calm under pressure, and work in shifts (including weekends/holidays).