Front Desk Executive

Vishakha Group; Ahmedabad District; On-site; INR 167,000 - 312,000; Full time

Job summary

Vishakha Group seeks a front desk executive to manage guest reception and front-office operations. You will welcome guests, assist with inquiries, coordinate with internal departments, and ensure a smooth guest experience in a hospitality setting.

The role requires strong communication, a customer-service mindset, and proficiency in MS Office. You will handle registrations, inquiries, and routine billing tasks while maintaining confidentiality and professional standards.

Qualifications

• Experience in hospitality/front-office operations.
• Excellent communication and interpersonal skills.
• Proficient with MS Office and basic computer operations.

Responsibilities

• Welcome and greet guests, visitors and clients in a professional manner.
• Manage check-in/check-out or visitor registration processes.
• Handle telephone calls, emails and guest requests promptly.
• Maintain front-office records, reports and documentation.
• Coordinate with housekeeping, maintenance, security and other departments.
• Address guest concerns and resolve routine issues professionally.
• Handle reservations and related front-office activities as required.
• Maintain a clean, organized reception area.
• Provide information about facilities, services and local attractions.

Skills

Hospitality experience

Communication

Interpersonal skills

Tools

MS Office

Job description

We are looking for a professional, courteous, and customer-focused Front Desk Executive with a background in the hospitality industry. The ideal candidate will be responsible for managing front-desk operations, welcoming guests and visitors, handling inquiries, coordinating with internal departments, and ensuring a smooth and positive guest experience.

Key Responsibilities

• Welcome and greet guests, visitors, and clients in a professional and friendly manner.
• Manage check-in/check-out or visitor registration processes as applicable.
• Handle telephone calls, emails, inquiries, and guest requests promptly.
• Maintain accurate records, reports, and front-office documentation.
• Coordinate with housekeeping, maintenance, security, and other departments.
• Address guest concerns and resolve routine issues professionally.
• Handle reservations, appointments, billing, payments, or related front-office activities as required.
• Maintain a clean, organized, and professional reception area.
• Ensure compliance with company/hotel policies and service standards.
• Provide information about facilities, services, local attractions, and other relevant requirements.
• Maintain confidentiality of guest and company information.

Requirements

• Previous experience in hospitality, hotels, resorts, guest relations, or front-office operations.
• Excellent communication and interpersonal skills.
• Pleasant personality with a customer-service-oriented approach.
• Good knowledge of MS Office and basic computer operations.