Front Office Executive

Aptech Limited; Mumbai; On-site; INR 220,000 - 300,000; Full time

Job summary

Aptech Limited is seeking a courteous Front Desk Executive to welcome visitors and maintain a tidy, well-equipped lobby. You will handle telephone and EPABX operations, log calls, and coordinate follow-ups to ensure smooth communications.

You will also provide administrative and travel support, arrange staff travel, and foster positive relationships with internal teams, vendors, and service providers to maintain an efficient office environment.

Qualifications

• Excellent verbal and written communication in English and local language.
• Pleasing personality, well-groomed and professional demeanor.
• Basic computer proficiency (MS Office, email, internet).

Responsibilities

• Greet and receive all visitors in a pleasant, courteous, and professional manner.
• Ensure the reception and lobby area is tidy, welcoming, and well-stocked with basic amenities.
• Attend to all incoming and outgoing calls promptly and transfer them to the desired extensions.
• Operate and manage the EPABX system efficiently; maintain extension directories and update contact lists.
• Log important calls/messages and coordinate follow-ups as required.
• Coordinate domestic and outstation travel arrangements, including flight/train and hotel bookings for staff.
• Build and maintain positive relationships with internal teams, visitors, vendors, and service providers.
• Liaise with security, housekeeping, and facility management teams to ensure a smooth office environment.

Skills

Communication

Interpersonal skills

MS Office proficiency

Education

Graduate in any discipline

Office administration/hospitality certification a plus

Tools

MS Office

Job description

Role & responsibilities

Front Desk & Visitor Management

• Greet and receive all visitors in a pleasant, courteous, and professional manner.
• Ensure the reception and lobby area is tidy, welcoming, and well-stocked with basic amenities.

Telephone & EPABX Operations

• Attend to all incoming and outgoing calls promptly and transfer them to the desired extensions.
• Operate and manage the EPABX system efficiently; maintain extension directories and update contact lists.
• Log important calls/messages and coordinate follow-ups as required.

Administrative & Travel Support

• Coordinate domestic and outstation travel arrangements, including flight/train and hotel bookings for staff.

Relationship & Coordination

• Build and maintain positive relationships with internal teams, visitors, vendors, and service providers.
• Liaise with security, housekeeping, and facility management teams to ensure a smooth office environment.

Desired Candidate Profile

• Education: Graduate in any discipline; additional certification in office administration/hospitality is a plus.
• Experience: 26 years in a front office/receptionist/admin support role.
• Communication: Excellent verbal and written communication skills in English and local language.
• Personality: Pleasing personality, well-groomed, and professional demeanor.

Preferred candidate profile

• Strong interpersonal and relationship management skills.
• Ability to multitask and handle pressure with a positive attitude.
• Basic computer proficiency (MS Office, email, internet).
• Hardworking, reliable, and service-oriented mindset.