Front Office & Patients Relationship

Revanta Hospital, Chennai; Chennai; On-site; INR 180,000 - 300,000; Full time

Job summary

Revanta Hospital, Chennai invites applications for the Front Office Executive to manage patient registration, scheduling, admissions, billing coordination, and enquiries, ensuring a courteous and professional patient experience in line with NABH standards. The role requires a Graduate in any discipline with 1–3 years of experience in hospital, healthcare, or customer service settings.

Proficiency in MS Office and Hospital Information System (HIS) is preferred, and you will work closely with

Qualifications

• Graduate in any discipline.
• 1 to 3 years of hospital/healthcare/customer service experience.
• Proficiency in MS Office and HIS preferred.

Responsibilities

• Greet and assist patients/visitors professionally.
• Register patients, schedule, and manage admissions.
• Handle enquiries, calls and direct to departments.
• Coordinate with billing, nursing and clinical teams.
• Maintain accurate patient records in HIS.
• Guide patients on services, procedures, and insurance.
• Address patient feedback and escalate when needed.
• Ensure policy compliance, confidentiality and NABH standards.
• Assist with cash collection, billing coordination and EOD reconciliation.

Skills

Customer service

Communication

Education

Graduate in any discipline

Tools

MS Office

HIS

Job description

Qualification

• Graduate in any discipline
• 1 to 3 years of experience in a hospital, healthcare, or customer service environment
• Proficiency in MS Office and Hospital Information System (HIS) is preferred

Job Summary

The Front Office Executive is responsible for managing patient registration, appointments, admissions, billing coordination, and enquiries while ensuring a seamless, courteous, and professional patient experience in accordance with hospital policies and service standards.

Key Responsibilities

• Greet and assist patients and visitors in a professional and courteous manner.
• Register patients, schedule appointments, and manage OPD/IPD admissions.
• Handle patient enquiries, phone calls, and direct them to the appropriate departments.
• Coordinate with billing, nursing, and clinical teams to ensure smooth patient flow.
• Maintain accurate patient records and documentation in the Hospital Information System (HIS).
• Guide patients on hospital services, procedures, and insurance/TPA requirements.
• Handle patient feedback and escalates concerns when required.
• Ensure compliance with hospital policies, confidentiality, and NABH standards.
• Support cash collection, billing coordination, and end-of-day reconciliation, as applicable.