Patient Relation Executive

Nextenti Tech; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Nextenti Tech is seeking a front office professional to serve as the initial point of contact for patients and visitors in a hospital setting. You will handle queries, coordinate with doctors and staff, and help with admissions, discharge, and billing processes.

The role emphasizes building strong patient relationships, ensuring smooth service, accurate documentation, and support for branding and promotional activities.

Qualifications

• Excellent communication and interpersonal skills.
• Good documentation and data entry ability.
• Customer-service oriented with professional demeanour.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Handle patient queries, complaints, and feedback in a professional manner.
• Build and maintain strong relationships with patients and attendants.
• Coordinate with doctors, nurses, and administrative staff for smooth patient service.
• Ensure patient satisfaction by providing timely support and guidance.
• Assist in admission, discharge, and billing coordination.
• Manage front office operations and guide patients to departments.
• Maintain proper documentation and patient records.
• Support hospital branding, events, and promotional activities.
• Handle corporate tie-ups, referrals, and insurance coordination.
• Ensure compliance with hospital policies and service standards.
• Follow up with patients for feedback and service improvement.

Job description

Role & responsibilities

• Act as the first point of contact for patients and visitors in the hospital
• Handle patient queries, complaints, and feedback in a professional manner
• Build and maintain strong relationships with patients and attendants
• Coordinate with doctors, nurses, and administrative staff for smooth patient service
• Ensure patient satisfaction by providing timely support and guidance
• Assist in admission, discharge, and billing coordination
• Manage front office operations and guide patients to the respective departments
• Maintain proper documentation and patient records
• Support hospital branding, events, and promotional activities
• Handle corporate tie-ups, referrals, and insurance coordination
• Ensure compliance with hospital policies and service standards
• Follow up with patients for feedback and service improvement