Front Office Manager

Club Mahindra; Ratnagiri; In loco; INR 420.000 - 540.000; Tempo pieno

Descrizione del lavoro

Club Mahindra in India is seeking a Front Desk associate dedicated to delivering outstanding guest service. You will handle reservations, inquiries, and guest needs with a friendly, courteous demeanor, and use suggestive selling to increase room nights.

You will supervise daily shift activities, train and coach front desk staff, and coordinate with housekeeping and MEM to ensure a seamless, high-quality operation for guests.

Mansioni

• Always ensure outstanding customer care.
• Maintain a friendly, cheerful, and courteous demeanour always.
• Courteously and accurately answer inquiries from potential guests and accept resort queries.
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to Standard Operating Procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve member issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests' preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, MEM team etc.
• Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by resort bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

Descrizione del lavoro

Role & responsibilities

• Always ensure outstanding customer care.
• Maintain a friendly, cheerful, and courteous demeanour always.
• Courteously and accurately answer inquiries from potential guests and accept resort queries.
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to Standard Operating Procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve member issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests' preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, MEM team etc.
• Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by resort bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.