Front Office Executive

Desker Co-working Llp; Dadri; On-site; INR 167,000 - 257,000; Full time

Job summary

Desker Co-working LLP is seeking a guest services associate to manage front office operations, ensuring smooth check-in and checkout for guests at our coworking premises in India. The role requires professional handling of guest queries and a commitment to excellent service to create a welcoming experience.

You will coordinate with housekeeping and other departments to ensure seamless room preparation and maintenance, and monitor inventory of amenities like linens and toiletries.

Qualifications

• : Excellent communication skills and professional guest handling.
• : Experience in receptionist duties and telephone handling.

Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest queries and concerns in a professional manner, providing excellent customer service.
• Coordinate with other departments (e.g., housekeeping) to ensure seamless room preparation and maintenance.
• Monitor inventory levels of amenities such as linens, toiletries, etc.

Skills

Communication skills

Guest handling

Telephone handling

Guest relations

Job description

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest queries and concerns in a professional manner, providing excellent customer service.
• Coordinate with other departments (e.g., housekeeping) to ensure seamless room preparation and maintenance.
• Monitor inventory levels of amenities such as linens, toiletries, etc.

Desired Candidate Profile

• Excellent communication skills with ability to handle telephone calls effectively.
• Proficiency in guest handling, guest relations, guest relationship management, receptionist activities, and telephone handling.