Front Office Executive

Desker Co-working Llp; India; On-site; INR 180,000 - 300,000; Full time

Job summary

Desker Co-working Llp is seeking a courteous front desk professional to manage check-in/check-out, handle guest inquiries, and coordinate with housekeeping to ensure room readiness and guest satisfaction.

The ideal candidate will excel in communication, guest relations, and telephone handling, contributing to a seamless guest experience at our India location.

Qualifications

• Excellent communication and telephone handling skills.
• Experience in guest handling and guest relations.
• Ability to handle calls effectively and maintain guest satisfaction.

Responsibilities

• Manage front office operations and ensure smooth check-in/check-out.
• Answer guest queries and resolve concerns professionally.
• Coordinate with housekeeping to prepare and maintain rooms.
• Monitor inventory levels of amenities such as linens and toiletries.

Skills

Communication skills

Guest handling

Guest relations

Guest relationship mgmt

Receptionist activities

Telephone handling

Job description

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest queries and concerns in a professional manner, providing excellent customer service.
• Coordinate with other departments (e.g., housekeeping) to ensure seamless room preparation and maintenance.
• Monitor inventory levels of amenities such as linens, toiletries, etc.

Desired Candidate Profile

• Excellent communication skills with ability to handle telephone calls effectively.
• Proficiency in guest handling, guest relations, guest relationship management, receptionist activities, and telephone handling.