Front Office Manager

Spandana Heart & Super Speciality Hospital; Karnataka; On-site; INR 167,000 - 268,000; Full time

Job summary

Spandana Heart & Super Speciality Hospital is seeking a front office executive to manage guest check-in/check-out, ensure smooth operations, and maintain confidential records.

You will supervise reception staff, address guest complaints professionally, and coordinate with housekeeping and other departments to deliver seamless service across the hospital. Healthcare front desk or hospitality experience is preferred.

Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest complaints and feedback in a professional manner to resolve issues promptly.
• Supervise reception staff, providing guidance on telephone handling and guest relations.
• Maintain accurate records of guest transactions and maintain confidentiality.
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.

Job description

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
  
• Handle guest complaints and feedback in a professional manner to resolve issues promptly.
  
• Supervise reception staff, providing guidance on telephone handling and guest relations.
  
• Maintain accurate records of guest transactions and maintain confidentiality.
  
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.