Front Office Manager

Havelock Island Beach Resort; South Andaman; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Free meal

Free Accommodation

Job summary

Havelock Island Beach Resort in the Andaman and Nicobar Islands invites an experienced Front Office Manager to oversee daily guest services, check-in/out, reservations, and room allocation, while guiding front desk staff.

The role ensures outstanding guest service, coordinates with housekeeping, reservations, F&B, and other departments to ensure smooth resort operations and seamless guest experiences.

Responsibilities

• Oversee daily front office operations, including guest check-in, check-out, reservations, and room allocation.
• Supervise and guide Front Office Executives, Guest Relations Executives, and Guest Service Associates.
• Ensure excellent guest service and handle complaints professionally.
• Coordinate with housekeeping, reservations, F&B, and other departments for smooth resort operations.
• Monitor room availability, occupancy, room rates, and guest requests.
• Ensure accurate billing, payment collection, cash handling, and preparation of daily reports.
• Maintain guest records, reservation details, and front office documentation.
• Ensure staff grooming, discipline, and compliance with resort SOPs.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Prepare duty rosters, train staff, and evaluate team performance.
• Handle VIP arrivals, special requests, and guest arrangements.
• Ensure compliance with safety standards, security procedures, and resort policies.

Job description

Job Title: Front Office Manager

Roles & Responsibilities

1. Oversee daily front office operations, including guest check-in, check-out, reservations, and room allocation.
2. Supervise and guide Front Office Executives, Guest Relations Executives, and Guest Service Associates.
3. Ensure excellent guest service and handle complaints professionally.
4. Coordinate with housekeeping, reservations, F&B, and other departments for smooth resort operations.
5. Monitor room availability, occupancy, room rates, and guest requests.
6. Ensure accurate billing, payment collection, cash handling, and preparation of daily reports.
7. Maintain guest records, reservation details, and front office documentation.
8. Ensure staff grooming, discipline, and compliance with resort SOPs.
9. Monitor guest feedback and implement improvements to enhance guest satisfaction.
10. Prepare duty rosters, train staff, and evaluate team performance.
11. Handle VIP arrivals, special requests, and guest arrangements.
12. Ensure compliance with safety standards, security procedures, and resort policies.

Perks and benefits

• Free meal
• Free Accommodation