Front Office Assistant

King's Mansion; Goa; On-site; INR 250,000 - 450,000; Full time

Job summary

King's Mansion in Goa, India, is seeking a Front Office/Guest Services professional to manage daily operations at the hotel front desk and ensure a high standard of guest service.

You will lead a team, respond to guest inquiries, maintain shift reports, and coordinate with Housekeeping to ensure room status accuracy. The role demands proactive service improvements and a commitment to quality across all guest interactions.

Responsibilities

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office logbook and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check-in and check-out
• Ensure quality in all aspects of the job.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by Management.

Job description

Key Responsibilities:

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office logbook and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check-in and check-out
• Ensure quality in all aspects of the job.
• Carry out other duties which naturally fall within the reasonable expectations of

the post.

• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by Management.