Front Office Supervisior

East India Hotels (EIH); Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

East India Hotels (EIH) is seeking a Front Office leader to oversee daily guest check-in/out, reservations, and service standards. You will supervise and train front desk staff, ensuring luxury hospitality quality and professional grooming across shifts.

In this role, you will promptly address guest feedback, collaborate with housekeeping and concierge, and monitor room availability and rates to support revenue goals, including daily shift reporting and cash reconciliation.

Responsibilities

• Oversee daily operations to ensure seamless guest check-in, check-out, and reservation procedures.
• Maintain the highest standards of guest service, ensuring personalized attention in line with luxury hospitality expectations.
• Supervise, train, and motivate front desk staff to maintain professionalism, grooming standards, and service quality.
• Handle guest complaints, requests, and feedback promptly, turning potential issues into positive experiences.
• Coordinate with housekeeping, concierge, and other departments to ensure rooms and guest services are efficiently managed.
• Monitor room availability, rates, and occupancy to support the reservations team in maximizing revenue.
• Prepare daily shift reports and ensure accurate handling of billing, payments, and cash reconciliation.
• Uphold brand standards and implement Standard Operating Procedures (SOPs) consistently across all shifts.
• Assist in onboarding new team members and support continuous training and development initiatives.

Job description

• To oversee daily operations to ensure seamless guest check-in, check-out, and reservation procedures.

• To Maintain the highest standards of guest service, ensuring personalized attention in line with luxury hospitality expectations.

• To supervise, train, and motivate front desk staff to maintain professionalism, grooming standards, and service quality.

• To handle guest complaints, requests, and feedback promptly, turning potential issues into positive experiences.

• To coordinate with housekeeping, concierge, and other departments to ensure rooms and guest services are efficiently managed.

• To monitor room availability, rates, and occupancy to support the reservations team in maximizing revenue.

• To prepare daily shift reports and ensure accurate handling of billing, payments, and cash reconciliation.

• To uphold brand standards and implement Standard Operating Procedures (SOPs) consistently across all shifts.

• To assist in onboarding new team members and support continuous training and development initiatives.