Assistant Front Office Manager

Hyatt Regency; Pauri Garhwal; On-site; INR 400,000 - 600,000; Full time

Job summary

Hyatt Regency is seeking an experienced Front Office Manager to lead the front desk team in delivering exceptional guest service. You will oversee check-in and check-out processes, coordinate with other departments to promptly resolve guest issues, and implement strategies to enhance the overall guest experience.

You will analyze performance metrics, train and mentor staff, and maintain accurate front office records and reports to drive continuous improvement.

Responsibilities

• Manage the front office team to ensure exceptional customer service and efficient check-in/check-out processes.
• Coordinate with other departments to resolve guest complaints and issues promptly.
• Develop and implement strategies to enhance front office operations and overall guest experience.
• Analyze front office performance metrics to identify areas for improvement.
• Train and mentor new staff members to ensure they provide high-quality service.
• Maintain accurate records of front office transactions and reports.

Job description

• Manage the front office team to ensure exceptional customer service and efficient check-in/check-out processes.
• Coordinate with other departments to resolve guest complaints and issues promptly.
• Develop and implement strategies to enhance front office operations and overall guest experience.
• Analyze front office performance metrics to identify areas for improvement.
• Train and mentor new staff members to ensure they provide high-quality service.
• Maintain accurate records of front office transactions and reports.