Front Office Guest Relations Executive

Amartara The Resort; Abu Road; In loco; INR 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Amartara The Resort in Abu Road is seeking a Front Office Guest Relations Executive to greet guests on arrival, manage check-in and check-out, and oversee front desk operations with a focus on service excellence. You will handle reservations, allocate rooms, address guest inquiries, coordinate with housekeeping, and promote resort services while maintaining accurate records and processing payments.

Role requires shift flexibility including weekends/holidays and a professional hospitality mindset

Competenze

• Strong guest relations and customer service orientation.
• Clear, professional communication with guests and colleagues.
• Experience in receptionist duties (check-in/check-out, calls, records).
• Basic sales ability to upsell rooms/packages when appropriate.
• Willingness to work shifts including weekends/holidays.
• Familiarity with reservation systems and front office software.
• Hospitality experience preferred; diploma/degree in Hotel Management is a plus.

Mansioni

• Welcome guests on arrival and manage check-in/check-out, ensuring smooth front desk operations.
• Handle reservations, room allocations, guest inquiries, and telephone calls.
• Coordinate with housekeeping and other departments to meet guest needs.
• Assist with guest complaints or concerns and upsell rooms or packages when appropriate.
• Maintain accurate front desk records and process payments; provide information on facilities.

Conoscenze

Guest relations

Customer service

Communication skills

Receptionist duties

Upselling

Shift work

Reservation systems

Front office software

Formazione

Hotel Management diploma/degree

Strumenti

POS systems

Front desk software

Descrizione del lavoro

Company Description

Amartara The Resort is a hospitality destination focused on providing comfortable stays and memorable experiences for guests in Abu Road. The resort offers well-appointed accommodations, quality dining options, and personalized services for leisure and business travelers. Team members are encouraged to deliver attentive, professional service and maintain high standards of cleanliness, safety, and guest satisfaction. The work environment supports collaboration, respect, and growth for individuals interested in building a career in hotel and resort hospitality.

Role Description

The Front Office Guest Relations Executive is a full-time, on-site role based at Amartara The Resort in Abu Road. This role involves welcoming guests on arrival, managing check-in and check-out processes, and ensuring all front desk operations run smoothly and efficiently. Daily tasks include handling reservations, room allocations, guest inquiries, and telephone calls, as well as coordinating with housekeeping and other departments to meet guest needs. The executive will assist with guest complaints or concerns, promote resort services and offers, and support basic sales activities such as upselling rooms or packages. Maintaining accurate records, processing payments, and providing courteous, timely information about resort facilities and local attractions are central to this role.

Qualifications

• Strong Guest Relations and Customer Service skills, with a focus on creating a welcoming and positive experience.
• Clear and professional Communication skills, including confident spoken and written interaction with guests and colleagues.
• Receptionist Duties experience, such as managing check-in/check-out, handling calls, and maintaining front desk records.
• Basic Sales skills, including the ability to upsell rooms, packages, and resort services when appropriate.
• Ability to work in shifts, including weekends and holidays, with a professional appearance and demeanor.
• Proficiency with reservation systems, POS or front office software, and basic computer skills (email, spreadsheets, word processing).
• Previous experience in hospitality, hotels, or resorts is preferred; a diploma or degree in Hotel Management or a related field is an advantage.
• Strong problem-solving abilities, attention to detail, and the capacity to remain calm in high-traffic or challenging situations.