Front Office Executive/Guest Relation Executive

Accsol Management Services Pvt Ltd; Amritsar; On-site; INR 180,000 - 240,000; Full time

Job summary

Accsol Management Services Pvt Ltd in Amritsar, India, seeks a Front Office Manager to oversee visitor management, guest services, and front desk operations in a busy setting.

The role requires coordinating housekeeping and administrative support, handling correspondence, billing, and revenue-upgrade activities, while ensuring staff scheduling and prompt complaint resolution.

Qualifications

• Must have excellent customer service.
• Experience in front office operations preferred.
• Ability to manage schedules and staff.

Responsibilities

• Excellent visitor management.
• Effective complaint resolution.
• Reservation and room management.
• Handling correspondence & administrative support.
• Schedule and manage front office, housekeeping staff without lapse in schedule.
• Oversee performance of housekeeping staff and their deliverables.
• Billing and auditing.
• Revenue generation and upgrade skills.

Skills

Front Office

Customer Service

Visitor Management

Conflict Resolution

Job description

Role & responsibilities:

Front Office Management

• Excellent visitor management.
• Effective complaint resolution.
• Reservation and room management.
• Handling correspondence & administrative support.
• Schedule and manage front office, housekeeping staff without lapse in schedule.
• Oversee performance of housekeeping staff and their deliverables.
• Billing and auditing.
• Revenue generation and upgrade skills.

Preferred candidate profile

Excellent Customer Service

Perks and benefits