Front Office team

Unkown Destination; Bharuch District; On-site; INR 180,000 - 300,000; Full time

Job summary

Unkown Destination in Bharuch invites applications for a full-time Front Office Executive/Supervisor and Associate. The role focuses on welcoming guests, managing check-in/check-out, reservations, and room allocations, while ensuring smooth front desk operations onsite.

You will handle phone and email inquiries, operate front desk systems, coordinate with other departments, and address guest needs. A professional appearance and strong service standards are essential.

Qualifications

• Experience in customer service and front desk operations.
• Strong interpersonal and communication skills.
• Receptionist duties including calls, bookings, and front desk documentation.
• Experience in hotel front office or hospitality preferred.
• Diploma or degree in Hotel Management or related field an advantage.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Handle reservations and room allocations.
• Operate front desk systems and respond to calls and emails.
• Coordinate with other departments to ensure guest satisfaction.
• Address guest queries and provide information on services and local attractions.
• Maintain accurate records and reports and uphold hotel standards.

Skills

Customer service

Front desk operations

Interpersonal skills

Communication skills

Education

Diploma/degree in Hotel Management

Tools

Hotel management/reservation systems

Job description

Company Description

This is a full-time, on-site Front Office Executive/supervisor and associate job role based in Bharuch. The Front Office is responsible for welcoming guests, managing check-in and check-out procedures, and handling reservations and room allocations. The role includes operating front desk systems, answering phone calls and emails, and coordinating with other departments to ensure smooth guest experiences. The individual will address guest queries and concerns, provide information about hotel services and local attractions, and maintain accurate records and reports. The Front Office Executive is also expected to uphold the hotel’s standards of professionalism, appearance, and service quality at all times.

Qualifications

• Candidates should possess strong customer service and front office skills to manage guest interactions and lobby operations effectively.
• Candidates should possess interpersonal skills and communication skills to engage with guests and colleagues in a clear and courteous manner.
• Candidates should possess receptionist duties capabilities, including handling calls, managing bookings, and maintaining front desk documentation.
• Relevant experience in hotel front office or hospitality operations is preferred.
• Basic computer literacy and familiarity with hotel management or reservation systems is beneficial.
• Ability to work in shifts, including weekends and holidays, as per hotel requirements.
• Diploma or degree in Hotel Management, Hospitality, or a related field is an advantage.