Front Office Executive

Accor; NTR; On-site; INR 180,000 - 300,000; Full time

Job summary

Accor in India is seeking a Receptionist to welcome guests, handle inquiries, check-in/check-out, and assist with bookings. You will maintain front desk standards and ensure a smooth arrival experience.

The ideal candidate has hospitality experience, superb customer service, strong English communication, and the ability to multitask calmly under pressure. This role requires flexibility to work shifts, including weekends and holidays, and proficiency with hotel management software.

Qualifications

• Previous experience in hospitality preferred.
• Excellent customer service with an outgoing personality.
• Strong communication skills, verbal and written, with proficiency in English.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet guests and handle check-ins/outs.
• Respond to queries and resolve complaints.
• Maintain front desk log books and shift reports.
• Ensure guests receive a swift, professional experience.
• Promote teamwork within the front desk.
• Handle banquet and function records as needed.
• Maintain high standards of customer service.
• Quality control of service provided.
• Manage guest records and inquiries promptly.

Skills

Customer service

Communication skills

Organization

Attention to detail

Problem-solving

Multitasking

English proficiency

Hospitality software

Tools

Hotel management software

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Prime Function

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Exceptional customer service skills with a friendly and outgoing personality.
• Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using computer systems and hotel management software.
• Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
• Flexibility to work various shifts, including weekends and holidays.