Front Office Executive

Novotel Hotels; North Goa; On-site; INR 200,000 - 260,000; Full time

Job summary

Accor is seeking a Front Office Receptionist for its Goa property. You will greet guests, handle inquiries, check-in and check-out, and maintain high service standards.

We value excellent communication, a friendly personality, and the ability to multitask. Previous hospitality experience is preferred; proficiency with hotel software is a plus. The role requires weekend and holiday shifts.

Qualifications

• Experience in hospitality or front desk is preferred.
• Excellent customer-service and communication skills in English.
• Good organizational and multitasking abilities with attention to detail.
• Proficient with computer systems and hotel management software.

Responsibilities

• Greet guests and handle check-in/check-out efficiently.
• Answer guest inquiries and resolve issues promptly.
• Maintain high standards of customer service at the front desk.
• Coordinate with housekeeping and other departments as needed.
• Manage reservations and room blocks with accuracy.
• Maintain Front Office log books and shift reports.
• Ensure smooth, professional, and friendly service at all times.
• Uphold hotel policies and safety procedures.

Skills

Customer service

English communication

Multitasking

Guest interaction

Tools

Hotel management software

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Prime Function

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Exceptional customer service skills with a friendly and outgoing personality.
• Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using computer systems and hotel management software.
• Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
• Flexibility to work various shifts, including weekends and holidays.