Front office executive - Santacruz(Mumbai)

Hearing Solutions; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Hearing Solutions in Mumbai seeks a proactive front desk administrator to manage daily clinic operations, greet visitors, collect details, and coordinate with departments.

Responsibilities include handling calls, maintaining registers, processing papers, assisting with cash and accounts, and ensuring confidentiality. The role requires excellent English, a presentable appearance, and readiness to learn in a fast-paced medical environment.

Qualifications

• Candidate should have a presentable personality.
• Excellent communication skills are required.
• Friendly attitude and helpful demeanor are essential.
• Analytical thinking and problem-solving skills needed.
• Strong interpersonal and soft skills.
• Flexible with working hours.
• Good computer knowledge and basic IT skills.
• Must speak English.
• Ability to learn quickly and adapt.
• Multi-tasking capability is required.
• Customer service orientation with experience is a plus.
• Excellent people skills and the ability to interact with staff and clients.
• Experience as GRE in hospitals/clinics preferable.
• Graduation is preferred.

Responsibilities

• Open and close clinic operations daily.
• Greet customers on arrival and assist at reception.
• Record customer details using Forms and templates.
• Confirm visit purpose and guide accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Answer and route calls to appropriate departments with full information.
• Maintain walk-in and admin registers.
• Prepare client contact databases and update records.
• Process papers, bills, and important documents.
• Handle cash and accounts; deposit cash and manage records.
• Coordinate with different departments and report to Branch Manager.
• Supervise office assistant and housekeeping staff.
• Oversee audio/visual equipment and ensure rooms are set up.
• Ensure office equipment (fax, printer, PABX) functioning.
• Keep maintenance staff contacts organized.
• Vendor management for stationers, travel agents, couriers, etc.
• Maintain confidentiality of fiscal and personnel information.

Skills

Presentable personality

Communication skills

Friendly attitude

Analytical ability

Interpersonal skills

Flexibility with working hours

Computer literacy

English speaking

Fast learner

Multi-tasking

Customer service mindset

People interaction

GRE experience in hospitals/clinics

Graduation

Education

Graduation preferred

Tools

PABX system

Office equipment

Job description

I, J.D/Role

• Perform and maintain daily opening and closing procedures.
• To welcome & Assist Customer on their arrival in centre.
• Take down customers details and information. (Forms and official Templates to be filled).
• Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Attending calls- Receiving, and responding, transferring calls to appropriate departments, providing full. information, and support to the caller.
• Maintaining walk inn register and admin registers.
• Preparation of database of Client contacts and updating.
• Filling papers/bills and important documents.
• Opening and closing of the clinic operations.
• Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register (D)
• Coordinating with different Departments of the companies.
• Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses).
• Supervising Office Assistant & House Keeping Staff.
• Supervise audio/visual equipment and make sure the equipment room are set up appropriately.
• Supervise if the office equipment’s are working in order like fax m/c, printer, PABX system etc.
• Should have all the maintenance staff contact number Organized and in order.
• Vendor management for stationers, travel agents, courier agents, and all allied third-party service providers
• Maintains confidentiality at all time of the organization fiscal and personnel related information.

II, Skill Set (GRE)

• Candidate must have good presentable personality.
• Must have good communication skill.
• Friendly attitude will be helpful.
• Good analytical skill is essential.
• Good interpersonal skills/Soft Skills
• Must be flexible with working time.
• Candidate must have Good knowledge of computers.
• Should Speak English.
• Should be a quick learner.
• Multi- tasking ability.
• Should possess an attitude to serve and help people.
• Customer Service oriented (C.S experience Preferred).
• Excellent people skills and ability to interact with a wide range of client, staff and customers.
• Having Experience as (GRE) in hospitals and clinics Preferable (H.S).
• Graduation Preferred.