Front Office Executives Vashi_Mumbai

Life Force; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

A health services provider in Mumbai is seeking a dedicated professional for a full-time customer service role from 11 AM to 8 PM. Key responsibilities include greeting and registering patients, managing appointments, and providing exceptional customer relations. Candidates should have 2-3 years of experience, be presentable, and possess strong English communication skills. The role requires flexibility and a willingness to maintain hygiene standards. This is an excellent opportunity for those who enjoy direct interaction and problem-solving in a healthcare environment.

Qualifications

• 2-3 years experience in customer service or related field.
• Flexible, adaptable, and willing to travel.

Responsibilities

• Greet, register, and attend to patients/customers.
• Answer telephone and customer queries.
• Transmit and receive telephone messages and set appointments.
• Ensure high-quality customer relations and resolve complaints.
• Provide high-quality customer relations and resolve complaints per policy.
• Inform about services, registrations, prices, packages, and directions for customers.
• Be flexible, adaptable, quick learner, independent, and willing to travel extra mile.
• Maintain grooming and office hygiene daily.

Skills

Presentable

Good in English communication

Job description

Full Time- 11AM to 8PM Monday Weekly Off

2-3 years experience

Responsibilities

• Greetings, registers, and attends to patients/customers.
• Answers telephone and customer queries.
• Transmits and receives telephone messages and sets appointments
• Make and confirm appointments.
• Provides and ensures high-quality customer relations. Receives and resolves customer complaints in a manner consistent with company policy.
• Answers inquiries pertaining to services, registration of customers, requirements at the clinics, information sharing regarding prices & packages and travel directions & guidance to customer.
• Flexible, adaptable, quick learner, independent and willing to travel extra mile.
• Grooming and maintaining the office and self-hygiene is essential daily.

Skills

Presentable & Good in English communication