Front Desk Executive And Receptionist

Talent Corner Hr Services; Mumbai; Vor Ort; INR 201.000 - 268.000; Vollzeit

Zusammenfassung

Talent Corner Hr Services in Mumbai seeks a Front Desk Executive to manage the reception, greet patients, and coordinate appointments. Fluency in English, Hindi and Marathi, plus strong MS Office skills, are essential for daily operations.

The role includes billing support, maintaining patient records, lab and vendor coordination, and monthly reporting to the doctor. The position offers a clinic setting with two shifts in Mumbai.

Qualifikationen

• Bachelor's degree or equivalent.
• 1.5 to 2 years of Front Desk or related experience.
• Strong English, Hindi and Marathi communication.
• Proficient with MS Office (Word, Excel, PowerPoint, OneNote).
• Excellent interpersonal and written/verbal communication.

Aufgaben

• Greet guests and patients, manage reception area and intake paperwork.
• Coordinate patient appointments, inquiries, and records in the system.
• Interact with labs for orders and maintain records.
• Coordinate with vendors for materials and inventory control.
• Assist with administrative tasks, petty cash, billing, and reporting.
• Present daily/weekly/monthly reports to the doctor.

Kenntnisse

Interpersonal skills

Communication skills

English

Hindi

Marathi

Customer service

Ausbildung

Bachelor's degree or equivalent

Tools

MS Word

MS Excel

PowerPoint

OneNote

Jobbeschreibung

Front Desk Executive

Roles and Responsibilities

1. Welcome & Upkeep of Reception Area

Greeting guests and patients as they arrive and checking them in for appointments

Keeping a clean and organized reception area and ensuring that all necessary paperwork and supplies are readily available

2. Patient Co-ordination

• Responding to inquiries with a positive attitude at any given time and through all channels:

Calls, Emails, SMS, WhatsApp, Social Media Platforms etc.

• Scheduling and confirming appointments as per different Doctors availability.
• Getting filled Patient Intake Form by patients & updating in the system
• Maintaining accurate patient records: including medical histories, treatment plans, generating tasks.

• Handling billing and payment collection including providing & explaining estimates to patients.
• Assisting the Clinic practitioner with administrative tasks as needed such as: following-up with patients to ensure their recovery, to schedule appointments, reminder for payments through various channels

• To communicate effectively with internal staff including the dentist, dental assistants, and hygienists, to ensure that appointments run smoothly and patients receive the care they need.

3. Dental Lab Co-ordination

• Coordinating with different Dental Labs for jobs sending, receiving along with record updating in the system.

4. Vendor Co-ordination & Material Management

• Vendor coordination for rate, order placement and receiving of materials/ supplies and further inventory management of these supplies.

5. Administration

• Coordinating with Consultant Doctors for their appointments, making their patient entries and calculating their remuneration
• Handling Petty Cash and making expense vouchers
• Bill Filling and coordinating with the Accountant

6. Reporting

• Presenting to Dr. Sachin Daily / Weekly / Monthly Reporting

Required Skills and Qualifications

• Bachelors degree (or equivalent).
• Must have 1.5 to 2 years of experience Front Desk or similar capacity.
• Command over English, Hindi, Marathi Language.
• Good knowledge of computer operations, using Mobile Apps, Microsoft (Word, Excel, Power Point, OneNote)
• Excellent interpersonal and communication skills both written and verbal.

Timing

• Shift 1: 08 am – 06 pm
• Shift 2: 10 am – 08 pm