Front Office Executive- Mumbai ( Juhu)

One Story; Mumbai; On-site; INR 300,000 - 460,000; Full time

Job summary

One Story in Mumbai is seeking a proactive Front Desk Coordinator to manage daily front-desk operations, greet visitors, handle calls, and coordinate bookings for internal teams and clients.

You will oversee CRM usage, visitor management, and internal communications to ensure a smooth, premium client experience in a luxury wellness environment.

Qualifications

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM software (Salesforce, Zoho, or similar).
• Familiarity with visitor management systems (Envoy, Receiving, or equivalent).
• Comfort with multi-line phone systems and call handling.

Responsibilities

• Manage all front-desk operations: greet walk-ins, handle incoming calls, route inquiries efficiently, and maintain accurate daily visitor logs.
• Process bookings, manage calendars, coordinate meeting rooms, and ensure seamless guest flow for internal teams and external clients.
• Operate and troubleshoot office systems—including CRM platforms, visitor management tools, and internal communication platforms (Teams, Slack).
• Escalate urgent issues to relevant departments and follow up to ensure timely resolution, serving as the central point of coordination.
• Maintain a clean, branded, and professional front office environment—ensuring supplies, signage, and technology are always prepared for high-quality client experiences.
• Support administrative tasks such as mail handling, office supply coordination, and vendor liaison specifically for front-office operations.

Skills

MS Office Suite

CRM software

Visitor management systems

Multi-line phone handling

Microsoft Teams

Slack

Google Workspace

Tools

Salesforce

Zoho

Envoy

Receiving

Microsoft Teams

Slack

Google Workspace

Job description

NOTE: Candidates who have worked at Nutrition Centres, Beauty Centres, Spas, Dermatology clinics, or similar premium wellness/healthcare environments will be considered a strong fit.

Role & Responsibilities

• Manage all front-desk operations: greet walk-ins, handle incoming calls, route inquiries efficiently, and maintain accurate daily visitor logs.
• Process bookings, manage calendars, coordinate meeting rooms, and ensure seamless guest flow for both internal teams and external clients.
• Operate and troubleshoot office systems—including CRM platforms, visitor management tools, and internal communication platforms (e.g., Teams, Slack).
• Escalate urgent issues to relevant departments and follow up to ensure timely resolution, serving as the central point of coordination.
• Maintain a clean, branded, and professional front office environment—ensuring supplies, signage, and technology are always prepared for high-quality client experiences.
• Support administrative tasks such as mail handling, office supply coordination, and vendor liaison specifically for front-office operations.

Skills & Qualifications

Must-Have

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with CRM software (Salesforce, Zoho, or similar)
• Familiarity with visitor management systems (e.g., Receiving, Envoy, or equivalent)
• Comfort with multi-line phone systems and call handling protocols
• Strong communication skills using Microsoft Teams / Slack
• Experience with Google Workspace (Gmail, Docs, Calendar, Drive)

Preferred

• Experience in luxury hospitality, premium wellness centers, or high-end client-facing environments
• Basic understanding of concierge services or corporate office protocols
• Familiarity with bilingual communication (English + Hindi/Marathi) is a plus

Skills: communication,office,front office,management