Front Office Executive- Mumbai ( Juhu)

SyncUp; Mumbai; On-site; INR 260,000 - 380,000; Full time

Job summary

SyncUp is seeking a proactive Front Office/Reception Associate to manage front-desk operations, greet visitors, handle bookings, and coordinate meetings in a premium wellness/healthcare-adjacent environment.

You will operate CRM and visitor management tools, maintain a polished front office, and support mail and vendor liaison activities, ensuring seamless client experiences for internal teams and external clients.

Qualifications

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM software (Salesforce, Zoho, or similar).
• Familiarity with visitor management systems (e.g., Receiving, Envoy, or equivalent).
• Comfort with multi-line phone systems and call handling protocols.
• Strong communication skills using Microsoft Teams / Slack.
• Experience with Google Workspace (Gmail, Docs, Calendar, Drive).

Responsibilities

• Greet walk-ins and handle incoming calls as front-desk lead.
• Process bookings, manage calendars, and coordinate meeting rooms.
• Operate and troubleshoot office systems including CRM and visitor tools.
• Escalate urgent issues to relevant departments and follow up.
• Maintain a clean, branded front office and tech readiness.
• Support mail, supplies, and vendor liaison for front-office ops.

Skills

MS Office

CRM software

Visitor management systems

Multi-line phone systems

Teams/Slack communication

Google Workspace

Tools

Salesforce

Zoho CRM

Envoy

Job description

NOTE: Candidates who have worked at Nutrition Centres, Beauty Centres, Spas, Dermatology clinics, or similar premium wellness/healthcare environments will be considered a strong fit.

Role & Responsibilities

• Manage all front-desk operations: greet walk-ins, handle incoming calls, route inquiries efficiently, and maintain accurate daily visitor logs.
• Process bookings, manage calendars, coordinate meeting rooms, and ensure seamless guest flow for both internal teams and external clients.
• Operate and troubleshoot office systems—including CRM platforms, visitor management tools, and internal communication platforms (e.g., Teams, Slack).
• Escalate urgent issues to relevant departments and follow up to ensure timely resolution, serving as the central point of coordination.
• Maintain a clean, branded, and professional front office environment—ensuring supplies, signage, and technology are always prepared for high-quality client experiences.
• Support administrative tasks such as mail handling, office supply coordination, and vendor liaison specifically for front-office operations.

Skills & Qualifications

Must-Have

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with CRM software (Salesforce, Zoho, or similar)
• Familiarity with visitor management systems (e.g., Receiving, Envoy, or equivalent)
• Comfort with multi-line phone systems and call handling protocols
• Strong communication skills using Microsoft Teams / Slack
• Experience with Google Workspace (Gmail, Docs, Calendar, Drive)

Preferred

• Experience in luxury hospitality, premium wellness centers, or high-end client-facing environments
• Basic understanding of concierge services or corporate office protocols
• Familiarity with bilingual communication (English Hindi/Marathi) is a plus