Front Office Executive

Hearing Solutions; Hyderabad; On-site; INR 167,000 - 268,000; Full time

Job summary

Hearing Solutions in Hyderabad seeks a front desk executive to welcome customers, collect details, and guide visitors regarding tests, purchases, services, and consultations. The role involves handling calls, maintaining registers, processing documents, and coordinating with multiple departments to ensure smooth operations.

The ideal candidate has strong communication, presentable appearance, and multitasking ability, with preference for candidates with FOE hospital/clinic experience and a

Qualifications

• Presentable personality expected.
• Excellent communication skills required.
• Friendly attitude and helpful demeanor essential.
• Strong analytical and problem-solving abilities.
• Good interpersonal and soft skills.
• Willingness to work flexible hours.
• Proficient with computers.
• Fluent in English and Telugu.
• Fast learner and capable of multitasking.
• Dedicated to customer service and people skills.
• Experience in FOE roles in hospitals/clinics is a plus.
• Females preferred for this role.

Responsibilities

• Welcome and assist customers on arrival at the centre.
• Collect customer details using forms and official templates.
• Confirm visit purpose and guide accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Answer calls, respond, and transfer to appropriate departments with full information.
• Maintain walk-in and admin registers.
• Prepare and update client contact databases.
• Process papers/bills and important documents.
• Handle cash and accounts, deposit cash, and maintain financial register.
• Coordinate with departments and vendors.
• Generate daily reports for the Branch Manager (stocks, sales, walk-ins, expenses).
• Coordinate office events (interviews, promotions, joining formalities, acknowledgments).
• Ensure office equipment (fax, printer, PABX) functions; keep maintenance contacts organized.
• Vendor management for stationers, travel, courier, and third-party services.
• Maintain confidentiality of organizational fiscal and personnel information.

Skills

Presentable personality

Strong communication

Friendly attitude

Analytical skills

Interpersonal skills

Flexible schedule

Computer literacy

English and Telugu

Quick learner

Multitasking

Service mindset

Customer service exp

People skills

FOE in hospitals/clinics

Female candidates preferred

Education

Graduation preferred

Job description

Role & responsibilities

Job description

Role & responsibilities

• To welcome & Assist Customer on their arrival in centre.
• Take down customers details and information. (Forms and official Templates to be filled).
• Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Attending calls- Receiving, and responding, Transferring calls to appropriate departments, providing full. information, and support to the caller.
• Maintaining walk inn register and admin registers.
• Preparation of database of Client contacts and updating.
• Filling papers/bills and important documents.
• Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register (D)
• Co coordinating with different Departments of the companies.
• Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses).
• Coordinate for office events. (Interview Drive, Promotional activities, Joining formalities, Send off, Birthdays).
• Supervise if the office equipments are working in order like fax m/c, printer, PABX system etc.
• Should have all the maintenance staff contact number Organized and in order.
• Vendor management for stationers, travel agents, courier agents, and all allied third party service providers.
• Maintains confidentiality at all time of the organization fiscal and personnel related information.

II Skill Set (FOE)

• Candidate must have good presentable personality.
• Must have good communication skill.
• Friendly attitude will be helpful.
• Good analytical skill is essential.
• Good interpersonal skills/Soft Skills
• Must be flexible with working time.
• Candidate must have Good knowledge of computers.
• Should Speak English, Telugu . Fluently.
• Should be a quick learner.
• Multi tasking ability.
• Should possess an attitude to serve and help people.
• Customer Service oriented (C.S experience Preferred).
• Excellent people skills and ability to interact with a wide range of client, staff and customers.
• Having Experience as (FOE) in hospitals and clinics Preferable (H.S).
• Preferably looking for female candidates
• Graduation Preferred.
• Age 19 to 30 years