Front Office Executive (NCR)

Simpliwork; New Delhi; On-site; INR 334,800 - 558,000; Full time

Job summary

A facilities management company is seeking a Sr Facility Executive in New Delhi. The role involves managing day-to-day service delivery, ensuring high standards of housekeeping, and providing excellent front office services. Candidates should have 3-5 years of experience in guest relations and office management skills. This full-time position is aimed at professionals with mid-senior level expertise, emphasizing client interaction and problem-solving abilities.

Qualifications

• Minimum 3-5 years of relevant experience.
• Mid-senior level position.
• Full-time employment.

Responsibilities

• Manage day-to-day service delivery.
• Advise on escalated issues.
• Ensure response to priority calls.
• Maintain high standard of upkeep.
• Greet visitors and provide assistance.
• Handle client complaints and feedback.
• Manage visitor admission and logbook.

Skills

Problem-solving skills

Motivational ability

Guest relation experience

Presentation skills

Visitor management experience

Office management knowledge

Parking management knowledge

Job description

Designation

Sr Facility Executive/ Executive – Front Office

Location

NCR

Reporting To

Facility Manager

Role & Responsibilities

• You’ll be responsible for managing all aspects of day‑to‑day service delivery during working hours.
• To advise Front Office Management on escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow the escalation process.
• To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep.
• Greet visitors/clients by providing a friendly, courteous front office service reflecting the client’s corporate image.
• Notify site personnel of guests’ arrival immediately.
• Issue visitor badges/temporary cards/service badges/new joiners ID & access card. Follow up for the return of respective ID/access cards with the respective stakeholders.
• Visitor admission is properly authorized.
• Maintain visitor logbook.
• Assist with special needs for visitors with disabilities.
• Ensure basic cleanliness of the lobby, lifts, and public area.
• Handle client/visitor complaints/feedback and other related problems and communicate to the next level or as per the escalation matrix.
• Handle tasks pertaining to soft services as per operations need.

Skillset required

• Good problem‑solving skills.
• Quick learner and ability to motivate self.
• Proven working experience as a guest relation executive.
• Confidently able to present to clients.
• Hands‑on experience in visitor management.
• Knowledge of facility office management.
• Knowledge of parking management & visitor management system (preferred).

Experience (Years) required

Minimum 3‑5 years of relevant experience.

Qualification

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other