Front Office Executive

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru seeks a Front Desk Executive to deliver an outstanding workplace and visitor experience by managing front desk operations, coordinating service requests, and supporting workplace administration. The role requires a proactive, customer-focused professional with strong coordination skills in a corporate office setting.

Key duties include visitor management, service ticket handling via ServiceNow, meeting room coordination, and ensuring safety and compliance

Qualifications

• Graduate in any discipline.
• Preference for Hotel Management degree/diploma in Front Office Operations.
• Minimum 5 years in Front Office Operations, Workplace Experience, Facilities Management, Hospitality, or Customer Service in a corporate office.
• Experience in managing service tickets, stakeholder coordination, visitor management, and workplace operations.
• Executive-facing workplace services experience is a plus.

Responsibilities

• Serve as the first contact for employees, visitors, clients, and guests in a professional, welcoming manner.
• Manage reception operations, visitor registration, access control, and guest facilitation per security protocols.
• Handle queries promptly, professionally, and efficiently.
• Maintain high standards of customer service and reflect company values and culture.
• Manage and monitor service tickets via platforms like ServiceNow; coordinate with internal teams and partners.
• Maintain records, prepare reports, and escalate critical issues as needed.
• Coordinate meeting room bookings and ensure readiness of spaces; arrange AV equipment and seating.
• Support leadership visits and workplace engagement activities.
• Promote safety, compliance, and incident management; assist audits and inspections.
• Identify opportunities for service improvement and efficiency.

Skills

Customer service

Front office management

Communication

Stakeholder management

Multi-priority handling

Professionalism

Independent work

Education

Graduate in any discipline

Hotel Management degree/diploma (Front Office)

Tools

ServiceNow

Microsoft Office

Meeting room booking systems

Visitor management systems

Job description

Job Summary

The Front Desk Executive is responsible for delivering an outstanding workplace and visitor experience by managing front desk operations, coordinating service requests, supporting workplace administration, and ensuring seamless communication between employees, visitors, vendors, and internal stakeholders. The role requires a proactive, customer-focused professional with strong coordination skills and experience in corporate office environments.

Key Responsibilities

Front Desk Workplace Experience

• Serve as the first point of contact for employees, visitors, clients, and guests, ensuring a professional and welcoming experience.
• Manage reception operations, visitor registration, access management, and guest facilitation in compliance with security protocols.
• Handle employee and visitor queries promptly, professionally, and efficiently.
• Maintain high standards of customer service and represent the organizations values and workplace culture.

Service Ticket Management

• Manage and monitor workplace-related service requests through ticketing platforms such as ServiceNow.
• Track, coordinate, and follow up on service tickets to ensure timely resolution within defined service levels.
• Liaise with internal functions and service partners to address facility, housekeeping, maintenance, engineering, security, and workplace-related concerns.
• Maintain service records, prepare operational reports, and elevate critical issues as required.

Meeting Room Executive Support

• Coordinate meeting room bookings and ensure readiness of meeting spaces.
• Arrange and monitor support services, including audio-visual equipment, seating arrangements, and meeting requirements.
• Support leadership visits, business meetings, and workplace engagement activities.

Safety, Compliance Incident Management

• Adhere to and promote workplace safety, security, and compliance standards.
• Report, track, and elevate incidents, service disruptions, and operational concerns in a timely manner.
• Support audits, inspections, and compliance-related activities.
• Ensure compliance with organizational policies and established workplace procedures.

Continuous Improvement

• Identify opportunities to enhance workplace services and operational efficiency.
• Support implementation of best practices and process improvements.
• Contribute to initiatives focused on improving employee, visitor, and client experience.

Required Skills Competencies

• Excellent customer service and front office management skills.
• Strong verbal and written communication abilities.
• Effective stakeholder, vendor, and customer relationship management.
• Ability to manage multiple priorities in a fast-paced corporate environment.
• Strong problem-solving, coordination, and organizational skills.
• High level of professionalism, attention to detail, and service orientation.
• Ability to work independently while collaborating effectively with cross-functional teams.

Technical Knowledge

• Hands-on experience with ServiceNow or other service ticketing/helpdesk platforms.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Knowledge of meeting room booking and visitor management systems.
• Understanding of corporate workplace and facilities management processes.

Experience Qualifications

• Graduate in any discipline.
• Preference will be given to candidates with a Hotel Management degree/diploma specializing in Front Office Operations.
• Minimum 5 years of experience in Front Office Operations, Workplace Experience, Facilities Management, Hospitality, or Customer Service within a corporate office environment.
• Proven experience in managing service tickets, stakeholder coordination, visitor management, and workplace operations.
• Experience in handling leadership interactions and executive-facing workplace services will be an added advantage.

Key Attributes

Customer-centric mindset, excellent presentation skills, strong interpersonal abilities, and the capability to deliver a seamless workplace experience in a corporate setting.

Location

Bengaluru, KA

Scheduled Weekly Hours

48