Front Office Receptionist

Muthoot Microfin Limited; Ernakulam; On-site; INR 201,000 - 268,000; Full time

Job summary

Muthoot Microfin Limited is seeking a front desk executive in Kerala to deliver friendly customer service and manage visitors at the reception. You will assist walk-ins, answer calls, and coordinate with various departments while maintaining confidential information and a neat work area.

The role requires excellent communication, multitasking, and fluency in English, Hindi, and Malayalam. Basic computer skills and a professional, well-groomed demeanor are essential for daily office operations.

Qualifications

• Excellent communication and coordination skills.
• Fluent in English, Hindi and Malayalam.

Responsibilities

• Deliver friendly, efficient customer service and create a welcoming atmosphere at the front desk.
• Manage Visitors, Guests and Conferences.
• Greet visitors and guide them to the right departments or officials.
• Attend to walk-in customers and candidates.
• Handle grievances and direct to appropriate teams for resolution.
• Answer calls, take messages, and route to the right department.
• Coordinate with branches/RO/ZO/HO and respond to intercom queries.
• Maintain confidentiality of information at all times.
• Maintain front desk registers and ensure neat, organized appearance.
• Collaborate with Infra to prioritise meetings and information needs.
• Timely delivery of cheques/documents/bills to vendors and track records.
• Control access and ensure security at reception.

Skills

Excellent communication

MS Office

Tools

MS Office

Job description

Role & responsibilities:

• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our visitors.
• Manage Visitors, Guests and Conferences.
• Greeting the visitors and assisting them by providing the information needed or referring them to the respective departments / officials.
• Attending to walk in customers / candidates.
• Handling customer grievances / complaints and directing them to proper departments / officials for resolution.
• Answers all incoming calls, takes messages and transfers callers to the appropriate department / officials.
• Connecting branches / RO / ZO / HO and attending intercom queries.
• Manages confidential information with discretion always.
• Manage Front Office related registers such as Couriers, Visitors, Call registers, Attendance Register, etc.
• Maintain neat and organized appearance of the Front Desk area.
• Work with Infra dept. to prioritize business, meetings and information needs.
• Timely delivery of cheques / documents / bills to the vendors and keeping proper track.
• Maintaining security and controlling access via reception desk.

Preferred candidate profile:

• Excellent communication, collaboration and coordination skills
• Conversant in English, Hindi & Malayalam.
• Basic Computer Knowledge, especially MS Office applications mandatory.
• Smart, Energetic and pleasing personality.
• Well groomed.