Front Office Executive

Hearing Solutions; Puducherry; On-site; INR 220,000 - 380,000; Full time

Job summary

Hearing Solutions in Puducherry, India, is seeking an organized front-office executive to welcome customers, collect details, and coordinate with multiple departments. The role involves handling calls, maintaining registers, processing documents, managing cash, and supporting events.

Fluency in English and Tamil, a graduation background, and strong communication are essential. The candidate should be quick to learn, with good interpersonal skills and computer literacy.

Qualifications

• Candidates should have strong communication and presentable personality.
• Excellent interpersonal and soft skills are required.
• Must be a quick learner with basic computer knowledge.
• Fluency in English and Tamil is expected.
• Flexible with working hours and able to multitask in a busy centre.

Responsibilities

• To welcome and assist customers on their arrival in the centre.
• Take down customer details using forms and templates.
• Confirm purpose of visit and guide accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Answer calls, transfer to the appropriate department, and provide information.
• Maintain walk-in and admin registers.
• Prepare client contact database and keep records updated.
• Handle papers, bills, and important documents.
• Manage cash and accounts, and deposit cash in bank.
• Coordinate with different departments of the company.
• Generate daily reports (stocks, sales, walk-ins, expenses) and share with Branch Manager.
• Coordinate office events (interviews, promotions, joining formalities, birthdays).
• Supervise office equipment (fax, printer, PABX) and keep maintenance staff contacts.
• Maintain confidentiality of organizational fiscal and personnel information.
• Vendor management for stationers, travel agents, couriers, and other providers.

Skills

Communication skills

Presentable personality

Interpersonal skills

Soft skills

Multitasking

Fast learner

Computer literacy

English Tamil fluency

Flexible hours

Customer service

Education

Graduation preferred

Job description

Role & responsibilities

Role & responsibilities

Job description

Role & responsibilities

• To welcome & Assist Customer on their arrival in centre.
• Take down customers details and information. (Forms and official Templates to be filled).
• Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Attending calls- Receiving, and responding, Transferring calls to appropriate departments, providing full. information, and support to the caller.
• Maintaining walk inn register and admin registers.
• Preparation of database of Client contacts and updating.
• Filling papers/bills and important documents.
• Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register (D)
• Co coordinating with different Departments of the companies.
• Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses).
• Coordinate for office events. (Interview Drive, Promotional activities, Joining formalities, Send off, Birthdays).
• Supervise if the office equipments are working in order like fax m/c, printer, PABX system etc.
• Should have all the maintenance staff contact number Organized and in order.
• Vendor management for stationers, travel agents, courier agents, and all allied third party service providers.
• Maintains confidentiality at all time of the organization fiscal and personnel related information.

II Skill Set (FOE)

• Candidate must have good presentable personality.
• Must have good communication skill.
• Friendly attitude will be helpful.
• Good analytical skill is essential.
• Good interpersonal skills/Soft Skills
• Must be flexible with working time.
• Candidate must have Good knowledge of computers.
• Should Speak English, Tamil . Fluently.
• Should be a quick learner.
• Multi tasking ability.
• Should possess an attitude to serve and help people.
• Customer Service oriented (C.S experience Preferred).
• Excellent people skills and ability to interact with a wide range of client, staff and customers.
• Having Experience as (FOE) in hospitals and clinics Preferable (H.S).
• Preferably looking for female and male candidates
• Graduation Preferred.
• Age 19 to 30 years