Front Office Executive

Nibav Lifts; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Nibav Lifts is seeking a Front Office Executive (Operations) to support daily administrative and showroom operations, ensuring cleanliness, brand standards, and a smooth customer experience. The role focuses on inventory management, coordinating with internal teams, and maintaining records, reports, and safety compliance.

Freshers with strong communication and grooming, or candidates with 0–2 years in retail or hospitality, are welcome.

Qualifications

• Bachelor's degree preferred in Commerce, Business Administration, or Arts, or Diploma holders in Hospitality, Front Office, or Retail Management.
• 0–2 years for entry-level FOE; freshers considered if they have strong communication and grooming skills.
• Experience in retail, hospitality, or front-desk/customer-facing roles is highly preferred.

Responsibilities

• Assist in managing day-to-day Admin operations of the showroom, ensuring compliance with policies.
• Oversee showroom opening/closing procedures and ensure tasks are completed on time.
• Monitor stationary and housekeeping inventory and maintain demo-lifts and displays.
• Ensure showroom cleanliness, organization, and adherence to merchandising standards.
• Provide support to the sales team in handling inquiries and maintaining customer service standards.
• Maintain records of showroom operations, including inventory, client walk-ins, and maintenance logs.
• Coordinate with maintenance personnel and vendors for showroom upkeep and safety compliance.

Skills

Communication

Customer service

Interpersonal skills

Presentation

Education

Bachelor's degree or Diploma in related fields

Tools

MS Office

Job description

Job Summary:

The Front Office Executive (Operations) will be responsible for supporting the daily administrative and operational functions of the showroom. The role focuses on ensuring smooth day-to-day operations, maintaining showroom cleanliness and brand standards, managing inventory, and assisting the internal team to enhance the overall customer experience.

Note: This role does not include any sales-related responsibilities.

Key Responsibilities:

1. Operational Management:

• Assist in managing the day-to-day Admin operations of the showroom, ensuring compliance with company policies and procedures.
• Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time.

2. Inventory Management:

• Monitor and manage stationary & housekeeping inventory, ensuring demo-lifts are well maintained and displays of samples are visually appealing.

3. Showroom Presentation:

• Ensure the showroom is clean, organized, and visually appealing, adhering to company merchandising standards.
• Oversee the setup and maintenance of showroom displays, ensuring they are attractive and well-maintained.

4. Customer Service Support:

• Provide support to the sales team in handling customer inquiries and ensuring a high level of customer service.
• Address any operational issues that may arise during the showrooms operation, ensuring prompt resolution.

5. Documentation and Reporting:

• Maintain accurate records of showroom operations, including inventory counts, client walk ins, and maintenance logs.
• Prepare and submit regular reports on showroom maintenance reports, inventory, and operational issues to the reporting manager.

6. Maintenance and Facilities Management:

• Coordinate with maintenance personnel and vendors to ensure the showroom is well maintained and all equipment is in working order.
• Handle minor repairs and troubleshooting of showroom equipment and fixtures.

7. Compliance and Safety:

• Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.
• Conduct regular safety inspections and address any hazards or safety concerns promptly.

Qualifications:

• Bachelors degree (preferred in any field, commonly in Commerce, Business Administration, or Arts), or Diploma holders in Hospitality, Front Office, or Retail Management.

Experience:

• 0-2 years for entry-level FOEs (Freshers can also be considered if they have strong communication and grooming skills).
• Experience in similar roles in retail, hospitality, or front-desk/customer-facing positions is highly preferred. Key Skills Required: Excellent communication skills (Fluency in English and regional language).

Key Skills Required:

• Excellent communication skills (Fluency in English and regional language).
• Customer service orientation.
• Good interpersonal skills and presentation.
• Basic computer knowledge (MS Office, email handling).
• Ability to handle walk-in clients, coordinate with internal teams, and manage basic administrative tasks.

Grooming & Personality:

• Presentable appearance, neat grooming.
• Polite and professional behaviour.
• Ability to multitask and stay composed under pressure.