Guest Relation Executive (Receptionist)-Bangalore

Hearing Solutions; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Hearing Solutions in Bengaluru is seeking a Guest Relation Executive/FOE to warmly welcome clients, capture details, and guide them through their visit. You will handle calls, maintain registers, and coordinate with departments to ensure smooth operations.

The role requires excellent communication, multi-tasking, and a professional, service-oriented approach. Fluency in Kannada, English, and Hindi is expected, with graduation preferred and a readiness to work flexible hours.

Qualifications

• Candidate must have a presentable personality.
• Strong communication skills are essential.
• Friendly attitude will be helpful in customer interactions.
• Good analytical and interpersonal skills are required.
• Must be flexible with working hours.
• Proficiency with computers is expected.
• Kannada, English and Hindi fluently spoken.
• Quick learner with ability to multitask in a busy FOE role.
• Customer service experience is preferred.
• Excellent people skills for interaction with clients and staff.

Responsibilities

• Welcome and assist customers on arrival at the centre.
• Take down customer details using forms and templates.
• Confirm purpose of visit and guide customers accordingly.
• Answer calls, transfer to appropriate departments, and provide information.
• Maintain walk-in and admin registers and prepare client databases.
• Handle papers, bills, and important documents.
• Manage cash and accounting tasks and maintain financial registers.
• Coordinate with different departments and vendors.
• Prepare and pass daily reports to Branch Manager (stocks, sales, expenses).
• Supervise Office Assistant and housekeeping staff and support office events.

Skills

Presentable

Communication

Interpersonal skills

Kannada

English

Hindi

Flexible hours

Computer literacy

Multi-tasking

Customer service

Quick learner

Education

Graduation

Job description

Guest Relation Executive/Front Office Executive (FOE)

I, Role (FOE)

• To welcome & Assist Customer on their arrival in centre.
• Take down customers details and information. (Forms and official Templates to be filled).
• Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Attending calls- Receiving, and responding, Transferring calls to appropriate departments, providing full. information, and support to the caller.
• Maintaining walk inn register and admin registers.
• Preparation of database of Client contacts and updating.
• Filling papers/bills and important documents.
• Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register (D)
• Co coordinating with different Departments of the companies.
• Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses).
• Supervising Office Assistant & House Keeping Staff.
• Coordinate for office events. (Interview Drive, Promotional activities, Joining formalities, Send off, Birthdays).
• Supervise if the office equipments are working in order like fax m/c, printer, PABX system etc.
• Should have all the maintenance staff contact number Organized and in order.
• Vendor management for stationers, travel agents, courier agents, and all allied third party service providers.
• Maintains confidentiality at all time of the organization fiscal and personnel related information.

II, Skill Set (FOE)

• Candidate must have good presentable personality.
• Must have good communication skill.
• Friendly attitude will be helpful.
• Good analytical skill is essential.
• Good interpersonal skills/Soft Skills
• Must be flexible with working time.
• Candidate must have Good knowledge of computers.
• Should Speak Kannada,English, Hindi Fluently.
• Should be a quick learner.
• Multi tasking ability.
• Should possess an attitude to serve and help people.
• Customer Service oriented (C.S experience Preferred).
• Excellent people skills and ability to interact with a wide range of client, staff and customers.
• Having Experience as (FOE) in hospitals and clinics Preferable (H.S).
• Graduation Preferred.
• Age 19 to 30 years