Front Office cum Patient Coordinator

QHT Clinic; Haridwar; On-site; INR 201,000 - 268,000; Full time

Job summary

QHT Clinic in Haridwar, Uttarakhand, is seeking a professional Front Office cum Patient Coordinator to manage front desk operations and patient experience. You will handle appointments, registrations, follow-ups, and coordinate with doctors to ensure smooth treatment flow.

Ideal candidates are graduates with strong Hindi communication, basic English, and proficiency in Excel/CRM; you should be well-groomed, organized, and capable of multitasking in a busy clinical environment.

Qualifications

• Graduation in any discipline required; only graduates considered.
• Prior experience in front office, reception, or patient coordination preferred.
• Strong communication skills in Hindi; good/basic English.
• Proficient with basic computer tools (Excel/Sheets, CRM, billing software).
• Polished, professional demeanor with excellent multitasking.
• Ability to coordinate with doctors and departments.

Responsibilities

• Manage front desk and reception activities.
• Handle patient appointments, registrations, and follow-ups.
• Coordinate with doctors and internal departments regarding scheduling.
• A n d attend patient queries via calls and walk-ins professionally.
• Maintain patient records, billing details, and daily reports.
• Guide patients regarding procedures and consultation processes.
• Ensure smooth patient experience and hospitality standards.
• Handle cash/card payments and coordinate with accounts.
• Maintain cleanliness and organization of reception and waiting area.
• Support management in operational and administrative tasks.

Skills

Front office experience

Reception skills

Patient coordination

Customer service

Communication in Hindi

Basic English

Computer literacy

Billing software experience

Multitasking

Coordination skills

Education

Graduate degree

Tools

Excel

Google Sheets

CRM

Billing software

Job description

Job Summary

We are looking for a professional and patient-friendly Front Office cum Patient Coordinator to manage front desk operations, patient coordination, appointment scheduling, and overall patient experience at the clinic. The candidate should possess good communication skills, a presentable personality, and the ability to handle patients efficiently.

Key Responsibilities

• Manage front desk and reception activities efficiently.


• Handle patient appointments, registrations, and follow-ups.


• Coordinate with doctors and internal departments regarding patient scheduling and treatment flow.


• Attend patient queries via calls and walk-ins professionally.


• Maintain patient records, billing details, and daily reports.


• Guide patients regarding procedures, consultation processes, and basic treatment information.


• Ensure smooth patient experience and maintain hospitality standards.


• Handle cash/card payments and coordinate with accounts if required.


• Maintain cleanliness and organization of reception and waiting area.


• Support management in operational and administrative tasks.

Required Skills & Qualifications

• Graduate in any discipline preferred.


• Prior experience in front office, reception, patient coordination, or customer service preferred.


• Good communication skills in Hindi and basic English.


• Basic computer knowledge (Excel, Google Sheets, CRM, billing software, etc.).


• Well-groomed, confident, and professional behavior.


• Strong coordination and multitasking abilities.

Preferred Candidate Profile

• Experience in healthcare, clinic, hospital, wellness, or aesthetic setup will be an added advantage.


• Immediate joiners preferred.


• Candidate should be polite, patient-centric, and organized.

Skills: office,front office,communication,basic