Front Office Executive

Nibav Lifts; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Nibav Lifts in Kolkata is seeking a Front Office Executive (Operations) to support daily admin and showroom operations, ensuring brand standards and inventory management while assisting the internal team to enhance customer experience.

Note: This role does not include sales responsibilities and requires strong communication, grooming, and basic computer skills. Freshers with good English and regional language proficiency are welcome.

Qualifications

• Bachelor's degree or Diploma in Hospitality, Front Office, or Retail Management.

Responsibilities

• Oversee day-to-day Admin operations of the showroom and ensure policy compliance.
• ],
• CoT_job_summary_short":"COMPANY NAME: Nibav Lifts\nKEY POINTS: Front Office, admin ops, showroom support","job_summary_short":"<p>Nibav Lifts in Kolkata is seeking a Front Office Executive (Operations) to support daily admin and showroom operations, ensuring brand standards and inventory management while assisting the internal team to enhance customer experience.</p><p>Note: This role does not include sales responsibilities and requires strong communication, grooming, and basic computer skills. Freshers with good English and regional language proficiency are welcome.</p>
• contract_type":"fulltime","location_type":"on site","remote_scope":null,
• perks":[],"stated_min":null,
• stated_max":null,
• stated_absolute":null,
• salary_estimation_cot":"Front Office Executive (Operations) in Kolkata: market range ₹180k–₹240k gross annually.","estimated_low":180000,
• estimated_medium":210000,
• estimated_high":240000,
• currency":"INR","frequency":"yearly","bonus":null,"tax":"gross","application_email":null,
• job_end_date":null,
• contact_person":null,
• hiring_department_name":"Showroom Operations"} } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } }
• job_summary_short_null : null} } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } }
• language_error

Skills

Communication

Customer service

Interpersonal skills

Presentation

MS Office

Email handling

Walk-in coordination

Education

Bachelor's degree (Commerce/Business/Hospitality)

Tools

MS Office

Job description

The Front Office Executive (Operations) will be responsible for supporting the daily administrative and operational functions of the showroom. The role focuses on ensuring smooth day-to-day operations, maintaining showroom cleanliness and brand standards, managing inventory, and assisting the internal team to enhance the overall customer experience.

Note: This role does not include any sales-related responsibilities.

Key Responsibilities:

1. Operational Management:

• Assist in managing the day-to-day Admin operations of the showroom, ensuring compliance with company policies and procedures.
• Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time.

2. Inventory Management:

• Monitor and manage stationary & housekeeping inventory, ensuring demo-lifts are well maintained and displays of samples are visually appealing.

3. Showroom Presentation:

• Ensure the showroom is clean, organized, and visually appealing, adhering to company merchandising standards.
• Oversee the setup and maintenance of showroom displays, ensuring they are attractive and well-maintained.

4. Customer Service Support:

• Provide support to the sales team in handling customer inquiries and ensuring a high level of customer service.
• Address any operational issues that may arise during the showrooms operation, ensuring prompt resolution.

5. Documentation and Reporting:

• Maintain accurate records of showroom operations, including inventory counts, client walk ins, and maintenance logs.
• Prepare and submit regular reports on showroom maintenance reports, inventory, and operational issues to the reporting manager.

6. Maintenance and Facilities Management:

• Coordinate with maintenance personnel and vendors to ensure the showroom is well maintained and all equipment is in working order.
• Handle minor repairs and troubleshooting of showroom equipment and fixtures.

7. Compliance and Safety:

• Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.
• Conduct regular safety inspections and address any hazards or safety concerns promptly.

Qualifications:

• Bachelors degree (preferred in any field, commonly in Commerce, Business Administration, or Arts), or Diploma holders in Hospitality, Front Office, or Retail Management.

Experience:

• 0-2 years for entry-level FOEs (Freshers can also be considered if they have strong communication and grooming skills).
• Experience in similar roles in retail, hospitality, or front-desk/customer-facing positions is highly preferred. Key Skills Required:
• Excellent communication skills (Fluency in English and regional language).
• Customer service orientation.
• Good interpersonal skills and presentation.
• Basic computer knowledge (MS Office, email handling).
• Ability to handle walk-in clients, coordinate with internal teams, and manage basic administrative tasks.

Grooming & Personality:

• Presentable appearance, neat grooming.
• Polite and professional behaviour.
• Ability to multitask and stay composed under pressure.