Front Office Executive

Apollo Health and Lifestyle (AHLL); Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Apollo Health and Lifestyle (AHLL) is seeking a front office executive to manage reception, patient registrations, and billing at our Gurgaon clinic. You will greet customers, handle calls, maintain appointment registers, and assist with report dispatch and online viewing.

You will educate clients about Edoc and PHR services, collect feedback, and ensure smooth handoffs to relevant departments. Strong communication and customer service are essential.

Qualifications

• Min 1 year exp in Clinic or Hospital setting.
• Front office / receptionist activities exp required.
• Good communication with customers and team.

Responsibilities

• Welcome customers with Namaste culture and answer calls with sense of obligation.
• Maintain appointment registers for patients and corporate clients.
• Generate and dispatch medical reports to clients.
• Handle billing and records for patients and basic amenities.
• Educate customers on Edoc, PHR, appointments and report viewing online.
• Take customer feedback via CMS portal and coordinate report pickup.
• Convert walk-ins into Health Check appointments.

Skills

Receptionist duties

Communication skills

Front office experience

Tools

CMS portal usage

Job description

. Role & responsibilities

• Welcome the customer with Namaste culture.
• Answering the phone calls with the sense of obligation and with Namaste culture.
• Maintenance of appointments registers of patients and corporate clients
• Generating and Dispatching medical reports to the clients
• Maintaining bills related to basic amenities
• Handles and manages all customer relation activities
• Registration and Billing of Customers
• Maintaining the record of the patients
• To educate customer on Edoc. , PHR, appointments, report viewing through internet.
• Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
• Handling over flow of customer from Billing Desk.
• In case customer has any queries/ complaint same needs to be resolved at their level, if not then escape it to appropriate department.
• Convert walk-in customers for Health Checks.

Preferred candidate profile

Min 1 year exp required in Clinic/Hospital

Front office / receptionist activities exp required

Good communication