Front Office Executive

The Indian Hotels Company Limited (IHCL); Udaipur District; On-site; INR 300,000 - 450,000; Full time

Job summary

The Indian Hotels Company Limited is seeking a professional to join our front desk team in Udaipur. You will welcome guests, manage check-in/check-out, handle inquiries, and ensure smooth reservations and billing processes.

The role requires excellent communication, a focus on guest satisfaction, and the ability to coordinate with housekeeping and other departments to deliver a seamless guest experience.

Qualifications

• Experience in hotel front desk operations is preferred.
• Strong communication and customer service skills.
• Ability to manage reservations and billing accurately.

Responsibilities

• Greet guests and manage check-in/check-out with courtesy.
• Handle inquiries, requests, and complaints promptly.
• Maintain guest records in the PMS and coordinate with departments.

Skills

Guest handling

Front desk ops

Cash handling

Communication

Tools

PMS

Booking software

Job description

Job Description:

Key Responsibilities

• Welcome guests and ensure a warm, professional, and courteous check-in/check-out experience.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Manage room reservations, bookings, cancellations, and amendments.
• Maintain accurate guest records and update information in the Property Management System (PMS).
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Handle cash, billing, and payment transactions as per company policies.
• Answer telephone calls, emails, and other guest communications professionally.
• Provide information regarding hotel facilities, services, local attractions, and travel arrangements.
• Ensure the reception area is clean, organized, and presentable at all times.
• Prepare daily reports and maintain operational records.
• Adhere to company policies, SOPs, and guest service standards.

Requirements