Front Office Executive

Neelaja Infrastructures; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Neelaja Infrastructures in Bengaluru invites a friendly Front Office Executive to join our hospitality team. You will handle guest check-ins and check-outs, reservations, inquiries, and billing while maintaining exceptional service.

The role requires good communication, a pleasant, customer-focused attitude, shift work including weekends, and familiarity with hotel management software. Diploma/degree in hotel management is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Willingness to work in shifts, including weekends.
• Customer-service oriented with a friendly demeanor.

Responsibilities

• Welcome guests and manage check-in/check-out procedures.
• Handle room reservations, cancellations, and modifications.
• Respond to guest inquiries and provide information about services.
• Process bills, payments, and receipt generation.
• Maintain front desk records and update the hotel management system.
• Coordinate with housekeeping, F&B, and maintenance for smooth operations.
• Manage communications via phone and email.
• Ensure reception area is clean and presentable.
• Promote hotel services and assist guests with requests.

Skills

Communication skills

Interpersonal skills

English proficiency

Multitasking

Problem-solving

Education

Diploma/Degree in Hotel Management

Tools

IDS hotel software

Job description

We are looking for a friendly, professional, and customer-focused Front Office Executive to join our hospitality team. The candidate will be responsible for handling guest check-ins and check-outs, reservations, guest queries, billing, and overall front desk operations while ensuring excellent guest satisfaction.

Key Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Respond to guest enquiries and provide information about hotel facilities and services.
• Handle guest complaints and resolve issues promptly and professionally.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments for smooth operations.
• Maintain accurate guest records and update the hotel management system.
• Prepare and manage guest bills, payments, receipts, and related documentation.
• Handle cash, card, and other payment transactions as per company procedures.
• Manage telephone calls, emails, and other guest communications.
• Ensure the front desk and reception area are clean and presentable.
• Maintain proper shift handover and daily front office reports.
• Follow hotel policies, safety procedures, and service standards.
• Promote hotel services and assist guests with additional requirements.

Requirements

• Previous experience in a hotel or hospitality front office role is preferred.
• Good communication and interpersonal skills.
• Pleasant personality with a customer-service-oriented approach.
• IDS hotel software is an advantage.
• Good English communication skills; knowledge of additional languages is an advantage.
• Ability to work in shifts, including weekends and holidays.
• Good problem-solving and multitasking abilities.

Preferred Experience

Experience: 1-3 years in Front Office / Hotel Operations preferred.
Education: Diploma/Degree in Hotel Management or a related field preferred.