Front Office Executive

Accor; North Goa; On-site; INR 180,000 - 300,000; Full time

Job summary

Accor is seeking a Front Office Receptionist to greet guests, handle bookings, check-ins, and check-outs, and maintain high service standards at the hotel reception in Goa.

The role requires excellent English communication, strong organizational skills, and the ability to work flexibly across shifts, including weekends and holidays. Prior hospitality experience and knowledge of hotel management software are preferred.

Qualifications

• Experience in a front desk/hospitality role preferred.
• Excellent customer service and friendly demeanor required.
• Strong verbal and written communication in English; other languages a plus.
• Well-organized with attention to detail and multitasking ability.
• Familiarity with hotel management software and computers.
• Calm under pressure with proactive problem-solving approach.
• Willingness to work varied shifts, including weekends and holidays.

Responsibilities

• Handle daily receptionist duties including greeting guests and assisting with queries and complaints.
• Manage guest bookings and room check-in/check-out processes.
• Maintain high standards of customer service at the Front Office.
• Motivate and develop the Front Office team to ensure smooth department operation.
• Maintain Front Office log books and shift reports.
• Respond to inquiries and resolve issues promptly and effectively.
• Ensure smooth and professional guest experiences during arrival and departure.
• Maintain quality across all aspects of the role.
• Record all banquet and function bookings in the hotel.

Skills

Customer service

Communication skills

English proficiency

Organizational skills

Hotel software

Problem solving

Shift flexibility

Job description

Job Description

Prime Function

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Exceptional customer service skills with a friendly and outgoing personality.
• Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using computer systems and hotel management software.
• Ability to remain calm and composed under pressure, with a proactive approach to problem‑solving.
• Flexibility to work various shifts, including weekends and holidays.