Front Office & Operations Manager Hotel & Restaurant

Manu Resort & Family Restaurant; Udham Singh Nagar District; On-site; INR 500,000 - 900,000; Full time

Job summary

Manu Resort & Family Restaurant in Udham Singh Nagar, Uttarakhand, seeks an experienced Front Office & Operations Manager to oversee day-to-day front desk and guest operations of a hotel and restaurant. You will ensure smooth check-in/out, accurate billing, room coordination, and timely service delivery while coordinating with multiple teams to guarantee a positive guest experience.

The role requires handling guest queries, maintaining records, and supervising staff across shifts to uphold high

Qualifications

• 4 years of experience in hotel front office, hospitality or hotel operations.
• Experience with hotel PMS / POS / billing software.
• Good communication and customer-handling skills.
• Strong understanding of billing, cash handling and daily reconciliation.
• Ability to manage multiple tasks and coordinate with different teams.
• Good leadership and problem-solving skills.
• Should be responsible, punctual and comfortable working in shifts.
• Candidates with experience in small or mid-sized hotels, resorts or restaurants will be preferred.

Responsibilities

• Manage all guest check-in and check-out processes efficiently.
• Handle the main billing counter, including cash, card and online payments.
• Prepare and manage hotel and restaurant bills accurately.
• Ensure proper coordination between front desk, housekeeping, kitchen, restaurant and service staff.
• Monitor guest requests and ensure that all services are delivered on time and as promised.
• Handle guest queries, complaints and feedback professionally.
• Monitor room availability, bookings and guest requirements.
• Ensure proper handover between shifts and maintain daily operational records.
• Monitor daily sales, collections and billing reports.
• Ensure that cash and payment transactions are properly recorded and reconciled.
• Coordinate with staff to maintain high standards of cleanliness, service and guest satisfaction.
• Identify operational issues and take timely action to resolve them.
• Supervise and coordinate staff during daily operations.
• Ensure smooth overall hotel operations, especially during busy hours and peak occupancy.

Skills

Front Office Operations

Guest Relations

Billing & Cash Handling

PMS & POS

Staff Coordination

Leadership

Customer Service

Shift Management

Tools

Hotel PMS

POS

Billing Software

Job description

Job Summary

We are looking for an experienced and responsible Front Office & Operations Manager to manage the day-to-day front desk and guest operations of our hotel and restaurant.

The ideal candidate will be responsible for ensuring smooth guest check-in and check-out, accurate billing and cash handling, room coordination, and timely delivery of services. The candidate will act as the key point of coordination between guests and different teams to ensure a smooth and positive guest experience.

Key Responsibilities

• Manage all guest check-in and check-out processes efficiently.
• Handle the main billing counter, including cash, card and online payments.
• Prepare and manage hotel and restaurant bills accurately.
• Ensure proper coordination between front desk, housekeeping, kitchen, restaurant and service staff.
• Monitor guest requests and ensure that all services are delivered on time and as promised.
• Handle guest queries, complaints and feedback professionally.
• Monitor room availability, bookings and guest requirements.
• Ensure proper handover between shifts and maintain daily operational records.
• Monitor daily sales, collections and billing reports.
• Ensure that cash and payment transactions are properly recorded and reconciled.
• Coordinate with staff to maintain high standards of cleanliness, service and guest satisfaction.
• Identify operational issues and take timely action to resolve them.
• Supervise and coordinate staff during daily operations.
• Ensure smooth overall hotel operations, especially during busy hours and peak occupancy.

Requirements

• 04 years of experience in hotel front office, hospitality or hotel operations.
• Experience with hotel PMS / POS / billing software will be preferred.
• Good communication and customer-handling skills.
• Strong understanding of billing, cash handling and daily reconciliation.
• Ability to manage multiple tasks and coordinate with different teams.
• Good leadership and problem-solving skills.
• Should be responsible, punctual and comfortable working in shifts.
• Candidates with experience in small or mid-sized hotels, resorts or restaurants will be preferred.

Key Skills:

Hotel Operations | Front Office | Check-in & Check-out | Guest Relations | Billing | Cash Handling | POS | PMS | Staff Coordination | Customer Service | Hospitality Operations

What We Expect

The person should be capable of taking end-to-end responsibility for the guest's experience, from arrival and check-in to billing, service coordination and final check-out.

Perks and benefits