Front Office Manager

Hr Services Chandigarh; Chandigarh; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Competitive salary based on experience

Professional growth opportunities

Dynamic and collaborative environment

Job summary

Hr Services Chandigarh is seeking a seasoned Front Office Manager to lead the Front Office operations in a hospitality setting. The role requires extensive experience, strong leadership, and a deep understanding of guest relations, reservations, billing, and revenue optimization.

The candidate will oversee daily operations, train staff, and ensure adherence to SOPs and brand standards while coordinating with key departments. A minimum 10 years in Front Office is preferred.

Qualifications

• Minimum 10 years of experience in Front Office operations within hospitality.
• Proven leadership and team management skills.
• Deep knowledge of Front Office procedures including reservations, billing and revenue management.
• Hands-on experience with IDS Hotel Management Software and MS Office.
• Excellent communication and problem-solving abilities.
• Experience in staff training, SOPs, and coordination with other departments.
• Strong understanding of hotel audits, MIS reporting and compliance.

Responsibilities

• Oversee day‑to‑day Front Office operations and staff.
• Ensure smooth check-in/out, reservations and guest service processes.
• Maintain high guest satisfaction through proactive service.
• Monitor room inventory, occupancy and revenue optimization.
• Lead, train, motivate and evaluate the Front Office team.
• Coordinate with Housekeeping, Engineering, Sales and Accounts.
• Ensure adherence to policies, SOPs and brand standards.
• Prepare daily reports, budgets and performance reviews.

Skills

Leadership

Guest relations

Communication

Problem solving

Staff training

SOP implementation

MIS reporting

Revenue management

Audits & compliance

Education

Graduate or Diploma/Degree in Hotel Management

Tools

IDS Hotel Management Software

Microsoft Office

Job description

Minimum 10 years of experience in Front Office operations within the hospitality industry.

Strong leadership and team management skills.

Thorough knowledge of Front Office procedures, guest relations, reservations, billing, and revenue management.

Well-versed in IDS Hotel Management Software with hands‑on operational experience.

Excellent communication, interpersonal, and problem‑solving abilities.

Ability to handle guest concerns professionally and maintain high service standards.

Experience in staff training, scheduling, SOP implementation, and departmental coordination.

Strong understanding of hotel audits, MIS reporting, and statutory compliance related to Front Office operations.

Key Responsibilities:

• Oversee the day‑to‑day operations of the Front Office Department.
• Ensure seamless check‑in, check‑out, reservations, and guest service processes.
• Maintain high guest satisfaction scores through proactive service delivery.
• Monitor room inventory, occupancy, and revenue optimization.
• Lead, train, motivate, and evaluate the Front Office team.
• Coordinate closely with Housekeeping, Engineering, Sales, and Accounts departments.
• Ensure adherence to hotel policies, SOPs, and brand standards.
• Prepare daily reports, departmental budgets, and performance reviews.

Preferred Qualification:

• Graduate or Diploma/Degree in Hotel Management.
• Strong proficiency in Microsoft Office and IDS Hotel Management Software.

What We Offer:

• Competitive salary based on experience.
• Professional growth opportunities.
• Dynamic and collaborative work environment.