Front Office Executive

The Aldott; Gurugram District; On-site; INR 223,200 - 334,800; Full time

Job summary

Aldott Hospitality Private Limited is seeking a well-groomed and confident Front Office Executive who will be responsible for handling guest interactions, managing check-ins/outs, and ensuring a smooth front desk operation.

The ideal candidate should have strong communication skills, experience in hotel software (preferably Ezee), and a commitment to high-quality guest services. You will work collaboratively with various departments to maintain operational standards and enhance guest satisfaction.

Qualifications

• 1–3 years of experience as a Front Office Executive/Associate in hotels.
• Knowledge of Ezee PMS or similar hotel software.
• Presentable, confident, and well-groomed.

Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest queries, requests, and complaints professionally.
• Maintain accurate records of guests, bookings, and room allocations.

Skills

Communication skills (English & Hindi)

Guest service mindset

Interpersonal skills

Tools

Ezee PMS

Job description

About the Role

We are looking for a well-groomed, confident, and customer-focused Front Office Executive to handle guest interactions, check-ins/outs, reservations, and ensure smooth front desk operations. The ideal candidate should have excellent communication skills, strong guest-handling abilities, and basic knowledge of hotel software (preferably Ezee).

Key Responsibilities

• Welcome guests warmly, assist with check-in and check-out procedures.
• Handle guest queries, requests, and complaints professionally and promptly.
• Provide information about hotel facilities, services, and local attractions.
• Maintain a positive and friendly attitude with all guests.

• Manage front desk procedures, daily reports, and shift checklists.
• Handle phone calls, emails, and guest communication efficiently.
• Maintain accurate records of guests, bookings, and room allocations.
• Ensure the lobby and front desk area is clean and presentable at all times.

• Manage room bookings, cancellations, and modifications in Ezee/other PMS.
• Prepare bills, process payments, and maintain accurate billing records.
• Coordinate with housekeeping and other departments for room status updates.

• Liaise with F&B, Housekeeping, Security, and other departments for smooth operations.
• Communicate guest requirements clearly and follow up to ensure fulfillment.
• Maintain proper handover reports between shifts.

• Follow hotel SOPs, policies, and grooming standards.
• Uphold safety, security, and service quality benchmarks.
• Ensure confidentiality of guest information.

Requirements

• 1–3 years of experience as a Front Office Executive/Associate in hotels.
• Knowledge of Ezee PMS or similar hotel software.
• Excellent communication skills (English & Hindi).
• Strong interpersonal skills and guest service mindset.
• Good knowledge of billing, reservations, and check-in/out processes.
• Presentable, confident, and well-groomed.

Preferred Skills

• Ability to handle pressure during peak hours.
• Problem-solving and guest recovery skills.
• Knowledge of upselling rooms and services.