Front Office Assistant (150004)

InterContinental Hotels Group; Calangute; On-site; INR 200,000 - 320,000; Full time

Job summary

InterContinental Hotels Group in Goa invites applications for a Front Office Associate responsible for greeting guests, performing check-in/check-out, handling reservations, and delivering warm, professional service in line with brand standards.

You will coordinate with housekeeping and other departments, process payments and billing, maintain accurate records, and assist guests with requests while upholding SOPs and data security.

Qualifications

• Diploma or bachelor’s degree in Hotel Management or Hospitality.
• 0–2 years of Front Office experience; freshers may apply.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome guests and provide a professional first impression.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle room reservations, modifications, and cancellations.
• Respond to guest inquiries and requests with timely resolution.
• Process payments and maintain guest accounts; prepare billing.
• Coordinate with Housekeeping, Engineering, and other departments.
• Promote hotel facilities, services, loyalty programmes, and offers.
• Maintain confidentiality of guest information and data security.
• Ensure front desk, lobby, and reception are clean and presentable.
• Follow SOPs, brand standards, and safety procedures.
• Prepare daily reports and complete shift handovers.

Skills

Excellent communication

Interpersonal skills

Customer service

PMS knowledge

Shift flexibility

Teamwork

Education

Diploma or Bachelor's in Hotel Management/Hospitality

Tools

PMS Opera/Fidelio

Job description

The Front Office Associate is responsible for delivering exceptional guest service by ensuring smooth check-in and check-out processes, handling guest requests efficiently, maintaining accurate records, and creating a welcoming experience in line with hotel brand standards.

Key Responsibilities

• Welcome guests warmly and provide a professional first impression.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle room reservations, modifications, and cancellations.
• Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution.
• Process payments, maintain guest accounts, and prepare accurate billing.
• Coordinate with Housekeeping, Engineering, and other departments to ensure guest satisfaction.
• Promote hotel facilities, services, loyalty programmes, and special offers.
• Maintain the confidentiality of guest information and adhere to data security policies.
• Ensure the front desk, lobby, and reception area remain clean and presentable.
• Follow hotel SOPs, brand standards, and safety, security, and emergency procedures.
• Prepare daily reports and complete shift handovers accurately.

Qualifications & Skills

• Diploma or bachelor's degree in Hotel Management or Hospitality.
• 0–2 years of experience in Front Office operations (freshers may also apply).
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional appearance.
• Basic computer knowledge and familiarity with PMS (Opera/Fidelio or similar) is preferred.
• Ability to work in shifts, including weekends and public holidays.
• Good problem-solving, multitasking, and teamwork skills.

This role is responsible for ensuring every guest receives a warm welcome, personalized service, and a memorable stay while maintaining the highest standards of hospitality and operational excellence.