Front Office Executive ( Male)

Neelaja Infrastructures; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Neelaja Infrastructures is seeking a Front Office Executive to support guest services in our hospitality team. You will handle check-ins/outs, reservations, billing, and guest inquiries, ensuring high guest satisfaction.

The role requires good communication and the ability to work in shifts, including weekends. Prior front office experience and knowledge of IDS hotel software are advantageous.

Qualifications

• Previous experience in a hotel or hospitality front office role.
• Good communication and interpersonal skills.
• Pleasant personality with a customer-service-oriented approach.
• IDS hotel software knowledge is an advantage.
• Good English communication skills; knowledge of additional languages is an advantage.
• Ability to work in shifts, including weekends and holidays.
• Good problem-solving and multitasking abilities.

Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Respond to guest enquiries and provide information about facilities and services.
• Handle guest complaints and resolve issues promptly and professionally.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments for smooth operations.
• Maintain accurate guest records and update the hotel management system.
• Prepare and manage guest bills, payments, receipts, and related documentation.
• Handle cash, card, and other payment transactions as per company procedures.
• Manage telephone calls, emails, and other guest communications.
• Ensure the front desk and reception area are clean and presentable.
• Maintain proper shift handover and daily front office reports.
• Follow hotel policies, safety procedures, and service standards.
• Promote hotel services and assist guests with additional requirements.

Skills

Good communication

Interpersonal skills

Customer-service oriented

Multitasking abilities

Problem-solving

English communication

Education

Diploma/Degree in Hotel Management

Tools

IDS hotel software

Job description

We are looking for a friendly, professional, and customer-focused Front Office Executive to join our hospitality team. The candidate will be responsible for handling guest check-ins and check-outs, reservations, guest queries, billing, and overall front desk operations while ensuring excellent guest satisfaction.

Key Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Respond to guest enquiries and provide information about hotel facilities and services.
• Handle guest complaints and resolve issues promptly and professionally.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments for smooth operations.
• Maintain accurate guest records and update the hotel management system.
• Prepare and manage guest bills, payments, receipts, and related documentation.
• Handle cash, card, and other payment transactions as per company procedures.
• Manage telephone calls, emails, and other guest communications.
• Ensure the front desk and reception area are clean and presentable.
• Maintain proper shift handover and daily front office reports.
• Follow hotel policies, safety procedures, and service standards.
• Promote hotel services and assist guests with additional requirements.

Requirements

• Previous experience in a hotel or hospitality front office role is preferred.
• Good communication and interpersonal skills.
• Pleasant personality with a customer-service-oriented approach.
• IDS hotel software is an advantage.
• Good English communication skills; knowledge of additional languages is an advantage.
• Ability to work in shifts, including weekends and holidays.
• Good problem-solving and multitasking abilities.

Preferred Experience

Experience: 1-3 years in Front Office / Hotel Operations preferred.
Education: Diploma/Degree in Hotel Management or a related field preferred.