Supervisor - Front Office

Paras Health; Gurugram District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Paras Health in Gurugram is seeking an experienced Front Office Supervisor / Assistant Manager to oversee hospital front desk operations, patient registration, OPD coordination, billing coordination, and patient services.

The ideal candidate will have 6-10 years of experience, a graduate degree, and preferably an MBA in Hospital Management. You will lead the front office team, ensure a seamless patient experience, and collaborate with doctors and billing teams.

Qualifications

• Graduation in any discipline is required.
• MBA in Hospital Management or Healthcare Administration is preferred.
• Experience in hospital front-office operations is essential.
• Ability to supervise front office staff.
• Familiarity with HIS and hospital software.

Responsabilités

• Oversee daily front office operations including patient registration and OPD coordination.
• Supervise front desk staff and patient service coordinators.
• Ensure high-quality patient experience through effective communication and prompt assistance.
• Coordinate with doctors, nursing, billing, insurance, and other departments for smooth flow.
• Monitor appointment scheduling, waiting times, queues, and registration accuracy.
• Ensure accurate patient data entry and timely HIS updates.
• Handle patient complaints and escalations professionally.
• Ensure adherence to hospital policies, SOPs, and confidentiality.
• Monitor attendance, shifts, and productivity of staff.
• Prepare daily reports including footfall and MIS as required.
• Support OPD billing coordination and cash handling with Finance.
• Identify process improvements to boost efficiency and satisfaction.

Connaissances

Front office leadership

Patient registration

OPD coordination

Billing coordination

Patient service

Team management

Communication

Formation

Graduate

MBA in Hospital Management / Healthcare Administration preferred

Outils

HIS

MS Office

Description du poste

Department: Front Office

Industry: Hospital / Healthcare

Experience: 6-10 Years

Designation: Supervisor / Assistant Manager Front Office Qualification: Graduate in any discipline; MBA in Hospital Management / Healthcare Administration preferred.

Job Summary

We are looking for an experienced and customer-focused Front Office professional to manage hospital front desk operations, patient registration, OPD coordination, billing coordination, and patient services. The candidate will be responsible for ensuring smooth daily operations, maintaining high standards of patient experience, and leading the front office team efficiently.

Key Responsibilities

• Oversee daily front office operations, including patient registration, appointments, OPD coordination, and patient inquiries.
• Supervise front desk executives, receptionists, and patient service coordinators.
• Ensure a seamless patient experience through effective communication, prompt assistance, and grievance resolution.
• Coordinate with doctors, nursing staff, billing, insurance, TPA, and other hospital departments for smooth patient flow.
• Monitor appointment scheduling, waiting times, patient queues, and registration accuracy.
• Ensure accurate patient data entry and timely updates in the Hospital Information System (HIS).
• Handle patient complaints, escalations, and service-related issues professionally.
• Ensure adherence to hospital policies, SOPs, service standards, and patient confidentiality requirements.
• Monitor staff attendance, shift rosters, productivity, and performance.
• Prepare daily operational reports, patient footfall reports, and other MIS as required.
• Support OPD billing coordination, cash handling procedures, and coordination with the Finance team, where applicable.
• Identify process improvement opportunities to enhance operational efficiency and patient satisfaction.

Required Skills

• Strong communication, interpersonal, and team management skills.
• Excellent patient handling and customer service orientation.
• Good knowledge of hospital front office operations and patient management processes.
• Proficiency in HIS / hospital software and MS Office.
• Strong problem-solving, conflict-resolution, and coordination abilities.
• Ability to manage multiple tasks in a fast-paced hospital environment.
• Willingness to work in rotational shifts, including weekends and holidays, as per hospital requirements.

Preferred Candidate Profile

• 6-10 years of relevant experience in front office operations within a hospital or healthcare organization.
• Experience in handling OPD reception, patient registration, appointment management, and patient grievances.
• Prior experience supervising or managing a front office team.
• Candidates with experience in a multispecialty hospital will be preferred.