Front Office Associate

East India Hotels (EIH); Shimla district; On-site; INR 240,000 - 360,000; Full time

Job summary

East India Hotels (EIH) in Shimla invites applications for a Front Office/Guest Service Associate. You will manage front desk operations, handle calls, emails and walk-in guests, and ensure a warm, efficient welcome to all visitors.

You will respond to queries, resolve issues, maintain accurate records of interactions, coordinate with other departments, handle cash transactions, and keep the reception area clean and organized on a daily basis.

Responsibilities

• Manage front office operations, including handling phone calls, emails, and walk-in visitors.
• Provide exceptional customer service by responding promptly to queries and resolving issues efficiently.
• Maintain accurate records of all interactions with customers and colleagues.
• Coordinate with other departments to ensure seamless service delivery.
• Handle cash transactions, process payments, and manage financial records.
• Ensure the reception area is clean and well-organized.

Job description

• Manage front office operations, including handling phone calls, emails, and walk-in visitors.
• Provide exceptional customer service by responding promptly to queries and resolving issues efficiently.
• Maintain accurate records of all interactions with customers and colleagues.
• Coordinate with other departments to ensure seamless service delivery.
• Handle cash transactions, process payments, and manage financial records.
• Ensure the reception area is clean and well-organized.