Front Office Associate

The Shalimar Hotel; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

The Shalimar Hotel in Mumbai is seeking a courteous and organized Front Office Associate to manage front desk operations and ensure a welcoming experience for visitors, clients, and employees. The role requires handling calls, emails, and visitor records with a professional demeanor.

Ideal candidates have 1-3 years of front office or administration experience, strong communication skills, and proficiency in MS Office and email correspondence.

Qualifications

• Graduate in any discipline.
• 1-3 years of experience in front office/reception or administration.
• Good communication and interpersonal skills.
• Proficiency in MS Office and email correspondence.
• Pleasant personality, professional attitude, and strong organizational skills.

Responsibilities

• Welcome and attend to visitors, clients, and guests.
• Handle incoming calls, emails, and general enquiries.
• Manage visitor records and coordinate appointments/meetings.
• Support daily front office and administrative activities.
• Coordinate with internal teams for smooth office operations.
• Maintain the reception area and ensure a professional workplace environment.

Skills

Customer service

Communication

Organizational skills

MS Office

Reception experience

Education

Graduate degree

Tools

MS Office Suite

Email proficiency

Job description

Job Description - Front Office Associate

Role Overview:

We are looking for a well-groomed, courteous, and organized Front Office Associate to manage front desk operations and ensure a professional and welcoming experience for visitors, clients, and employees.

Key Responsibilities:

• Welcome and attend to visitors, clients, and guests.
• Handle incoming calls, emails, and general enquiries.
• Manage visitor records and coordinate appointments/meetings.
• Support daily front office and administrative activities.
• Coordinate with internal teams for smooth office operations.
• Maintain the reception area and ensure a professional workplace environment.

Desired Skills & Qualifications:

• Graduate in any discipline.
• 1-3 years of experience in front office/reception or administration.
• Good communication and interpersonal skills.
• Proficiency in MS Office and email correspondence.
• Pleasant personality, professional attitude, and strong organizational skills.